Review Time
The service was highly unsatisfactory, with the driver showing questionable conduct. The item was never delivered, yet a photo was taken from the street while the driver kept the parcel. I made several inquiries about the issue, but there was no resolution. I would rate this negatively if I could.
Extremely disappointing service; the delivery driver exhibited fraudulent behavior by never delivering the item but taking a photo from the street instead. They left with the parcel. I made multiple calls for follow-up but received no resolution. I would give a negative rating if it were an option.
The delivery service is quite ineffective. I have a designated parcel box near my front door labeled 'Parcel box,' yet the drivers refuse to place deliveries out of sight inside. Despite my complaints after each delivery, nothing improves. Today was particularly frustrating as they left the package on the footpath near the letterbox. I'm concerned about the risk of theft and will reach out to the company for assistance.
Do not be misled by these paid and fake reviews. This service is among the worst couriers available. They leave packages in the rain, mishandle them, and claim delivery attempts that never occurred. Even pigeons would perform better in delivering packages!
The delivery driver left a package on top of our letterbox, exposing it to the weather and making it an easy target for theft. We have faced ongoing issues with lazy drivers from this service, and it's the only courier we've had these problems with. The company seems indifferent as they don't address reports of unsafe deliveries. I contacted the retailer, and they promised to prioritize a different courier for future deliveries.
Every time my package is delivered through this service, it is consistently late. The last delivery involved the driver throwing my package, which I have on video due to my cameras. Thankfully, nothing appeared broken, but I ordered a handheld sewing machine that could have easily been damaged. I reported this unprofessional behavior but received no response.
This service does not deliver packages as promised. They send fake notifications claiming delivery attempts when they never even arrived. If your order involves this service, brace yourself for a negative experience and poor customer support.
After five years with the retailer, I had no delivery issues until they started using this service. The first delivery did not arrive as scheduled, with claims of no one being home or access issues. I was present, and they had permission to leave packages. A major disappointment.
I was informed that my parcel couldn't be delivered because they supposedly tried my house, which is not even a corner house. The streets they mentioned don’t intersect. We were home all day. When I called to complain, the representative was unprofessional and rude. I was told they would attempt delivery again the same day, but their office closes at that time, making it impossible to follow up.
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