Review Time
Good company but one main problem, when shipping products to customers the packaging is branded with Vidaxl logo. So the customer knows the product is not from the company they originally purchased the item from. Which is a big shame
Collaborating with VidaXL as my dropshipping partner has been nothing short of outstanding. Their efficient and prompt communication, coupled with swift order processing, has significantly streamlined the entire operation. This proficiency in communication and processes has played a pivotal role in our success. I wholeheartedly recommend VidaXL for a seamless and great experience.
The process with VidaXL is easy and not at all complicated. Their dropshipping academy feature helped me understand the strategies of a dropshipping store better. I loved their product range as it helped me diversify my store listings better.
Fantastic business with outstanding support from my account manager, Barry Hu, who has been incredible, and always ready to help with solutions to satisfy you. They have made it effortless to automate my store, handle inventory updates, and sync price changes automatically, so I never have to worry about monitoring these details. The regular promotions and great product selection make it easier to boost sales. Shipping is prompt, and their couriers are very reliable.
We have worked with VidaXL for several years and until early 2022 the service was pretty good with the exception of the large % or orders that arrive damaged or missing parts. Although frustrating for end users and time consuming they were at least rectified reasonably quickly. Unfortunately as of early 2022 the service deteriorated quite significantly. - Times to dispatch orders increased dramatically sometimes out to 10 days before orders were shipped.Stock control seemed to go completely haywire with the product feed bearing no relation to what was in stock.Customer Service became almost non-existent beyond 'cut and paste' replies that offered no useful information at all. Account managers now 'unavailable' Refunds for returns or replacements no longer processed automatically and require constant chasingNo Parts available for many products so meaning the whole thing has to be returned just because a small part is missing or damaged which is wasteful of everyones time and just adds cost. We hope that things will improve and return to previous standards quickly the service is currently not competitive with other providers of similar services while product range is very similar.
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