Review Time
Ordered over a week and a half ago payed for next day delivery which was £6.99! Heard absolutely nothing and was told about warehouse relocation and how orders were delayed, got another email saying they are backlogged over 12 days work of orders and to hold on until next week! This is for someone’s birthday so don’t want to cancel but the customer service is rubbish as well as take ong money from account before they’ve even fulfilled or shipped my order! This needs to be displayed on the website to stop others from ordering during this period, or even better idea don’t take any orders while moving to miss this problem all together!
DO NOT SHOP HERE, SCAM SCAM SCAM!!!!!I placed my order on 4th August for my boyfriend’s birthday, the delivery was estimated at 2-4 working days, I am still waiting for my delivery (it’s now the 13th Aug). I have been emailing multiple times to customer service, and getting absolutely nowhere with it. Customer service is absolutely appalling and just not interested. Been told there was an issue with there warehouse but I was never told this until i asked about where my order was, I keep being told it’s on its way, got a tracking number but every time I type it in it tells me my order is not found!! I asked customer service multiple times to cancel my order and yet they refused. I will never be shopping here again or recommend this to anyone. AVOID!!
I ordered 11 days ago. Paid extra for 24 HR delivery. Nothing. Their customer service just takes the piss. They are a scam company. I've had to contact my bank to get my money back. I can 100% confirm, this has been the worst retail experience for myself in a very very long time. *The world's No1 useless company*
Avoid this company at all costs, otherwise you'll be the one out of pocket.I recently placed an order with this company online, the order was confirmed and the money was taken from my account the same day.However, I they have failed to deliver:-Lack of Communication: Failure to deliver the items ordered within the timescale quoted. No confirmation of dispatch or tracking information has ever been provided and I'm still waiting for my order.Website Issues: The "track order" , "chat" and contact detail features on their website are non-functional, preventing anyone from contacting them.Customer Reviews: Numerous Trustpilot reviews indicate that many customers who placed orders weeks or even months ago have not received their deliveries.Lack of Transparency: I had to conduct my own research to find a contact email address for them company. I was then informed that the delivery delay was due to a warehouse relocation, despite the fact that Druids' relocation took place in May 2025. I fail to understand why this is still impacting orders placed in August. I was assured delivery would be within 3-4 working days, but no surprise nothing has arrived and their now not responding.Failure to Respond: Druids has failed to respond to my recent email requesting the order be cancelled and a refund issued.I have now reported them to my bank for a refund to be issued.
Ordered on the 4 august still not…Ordered on the 4 august still not arrived told it will be dispatched within 2 to 3 working days each time I've emailed them, I'm not holding much hope ordered some items off temu same day they are arriving Tuesday never again ,update still not arrived but temu order all the way from china arriving this morning temu order arrived on time,i asked druids to cancel my order and refund my payment this morning no response so will have to instigate a chargeback through my bank what a shower of s__t
Three orders placed, no goods received.Sadly, my tale of woe is similar to the rest of this company's reviews - excuses, lies, more excuses, more lies.It is exhausting trying to deal with them, which I suspect is what they’re trying to achieve by taking money for non-existent goods and then lying constantly about the progress - or lack thereof - of the order. I have finally washed my hands of them and asked my credit card company to claim back the costs of all three orders on my behalf. Thankfully the credit card company are five star, unlike this bunch.Hopefully they I’ll soon be closed down for the frauds they obviously are.
Awful Experience AVOID AT ALL COST!!!! Ordered on the 3rd or August for my partners birthday, still no update currently on 8 different excuses!! Have raised with my bank as a scam!! Have 30 odd messages back and forth with its in a bulk order the issue is royal mail to the newest it hasn't been shipped, now when asking to cancel the order under the consumer act no response!!! Hideous service and liars from start to finish!! And still not concluded as of yet but to be waiting nearly 2.5 weeks for an order in this day and age is awful!!
Purchased four shirts after referring to the size guide which is not true to size (Two inch below maximum size quoted so a bit snug). Returned shirts for a credit, the return process was fine but they have sent a store credit and not the refund as requested, emailed customer services asking for the credit option but no response. I wouldn't use them again based on poor customer service.**Finally got in touch and resolved the refund issue, waiting for refund but hopefully get this in the next couple of days, when contacting them, make sure you use tickets @ druidsgolf .com, not mail@giftcard. app
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