Review Time
I’ve ordered from druids a few times I honestly do not know where they get their sizing from
Previous orders have been a bit long in the arms but this last order and it will be my very last purchase with this company was a joke the arms on the jacket are about 4 inches to long the body is fine but the arm length is ridiculous.
You can send it back I hear their customer service saying!!!
Well yes at a cost to me and in the hope it doesn’t end up in the Druid oblivion
So it’s now going to cost me probably as much as the jacket to have the arms altered.
I now realise why there is no PayPal option otherwise they would have tons of send backs.
All the golfers at my club have had bad experiences with this company and refuse to make further purchases from them as I will be the same.
I’ve ordered from druids a few times I honestly do not know where they get their sizing fromPrevious orders have been a bit long in the arms but this last order and it will be my very last purchase with this company was a joke the arms on the jacket are about 4 inches to long the body is fine but the arm length is ridiculous.You can send it back I hear their customer service saying!!! Well yes at a cost to me and in the hope it doesn’t end up in the Druid oblivion So it’s now going to cost me probably as much as the jacket to have the arms altered.I now realise why there is no PayPal option otherwise they would have tons of send backs.All the golfers at my club have had bad experiences with this company and refuse to make further purchases from them as I will be the same.
Lucky to get 1 star, I last ordered from Druids last year and service was abysmal. Delays in delivery, zero customer service, no way to get a response or talk to anyone. In the hope it was a one off, more fool me, I ordered again. Same again, no sign of my order, left banging my head against a brick wall trying to sort it. AVOID THIS COMPANY LIKE THE PLAGUE.
I ordered a pair of pants according to their sizing chart. It was off both in waist and length. When I tried to exchange them, they gave me the runaround for so long that my window for a return timed out. They would only offer me 20% off my next order instead of exchanging for the correct size. They are a very dishonest company and I recommend looking to other companies for your clothing.
Returns portal been disabled since beginning of January, have emailed them to arrange an exchange never heard back! No contact number for the company and the returns portal is still disabled, absolute joke! Will never purchase from here again!
Do Not Buy!!!!!!! Nothing fits, all cheap and baggy. Friends have had the same issues. We have all opted to return and specifically requested refund....what a surprise we were all given store credit. Have now replied asking for the refund to be issued.....still waiting. Terrible quality, terrible service. Do not use.
Charging postage for both delivery and returns yet take forever to refund items returned. Very poor customer service - all they end up doing is losing customer respect and future sales. In such a competitive market you’d expect better. It’s not all about the cheapest prices for items all made in China. Still awaiting payment for returned items.
Ordered thermal trousers. Got sent ordinary trousers. Great.Waited two hours on their ‘we will get back to you shortly ‘ helpline. Gave up.Tried messenger and email, same.Decided to simply return. Was told i had to pay the postage!!!Yes to rectify their errir i have to pay!I finally got a reply 4 hours later wanting photos. Sent them. More emails asking for photos. Sent them.Then told i didnt order thermals. Sent them proof i did. Thst was ignored, no apology.Told i had to pay for the postage.Hopeless. Needless to say i will never order anything from them again.
I have to leave a one star review otherwise it would be -1Absolutely appalling customer service from Druids Golf. I bought a pair of “waterproof” trousers that are not waterproof at all — they let water straight through and are completely unfit for purpose.The real issue, however, is the customer service. After more than 12 emails, there is still no resolution. I recently chased for an update and was sent yet another email asking me to return the trousers — despite the fact they were already returned on 5th December 2025.This level of disorganisation and poor communication is unacceptable. I’ve spent weeks chasing something that should have been dealt with quickly and professionally.Selling faulty products is bad enough, but failing to resolve the issue after countless emails shows a complete lack of care for customers. I won’t be buying from Druids again and would strongly advise others to avoid.
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