Review Time
Before I ordered, I emailed to ask about their policy to return goods bought for Christmas. I received an email to say, any items i bought on Black Friday ,could be returned by 13th January, as they extended their 30 days policy for Christmas. They have a cumbersome system to return, however, they will not honour what they said. They are saying my items are out of the 30 days to return, even though I have the proof by email. After many email exchanges , I told them to keep my money but I will never buy from them again. I will say for the 1 star , their items & prices are good..just a shame they tell you false information.
Poor poor service 5 days after ordering, I got in touch to ask when it would arrive Informed it was still in the warehouse being processed, so immediately asked them to cancel my order - I wanted the kit for a golf comp that would have passed by the time they eventually got it sent. I followed this up across 5 further emails within 2 hours (including to the CEO) requesting confirmation of had been cancelled. Later that afternoon “it’s already been shipped and cannot be cancelled”Lies and BSDon’t bother with Druids Golf, very shoddy customer experience.
Ordered items for my son for Christmas can't complain about the delivery but sent part of the order back, they recieved it on the 19th December still waiting for money back would not but again from them. I have sent numerous emails and today they have emailed back asking if I want store credit HOW MANY TIMES DO THEY NEED TELLING NO BACK TO MY ORIGINAL PAYMENT.
Paid £8.99 for express delivery for a Christmas present that was ordered in plenty of time and it hasn't arrived. Contacted Druids and it took them best part of a day to get back to me saying it hasn’t even been dispatched yet ans they will flag to the warehouse. What good is that to me? Its a Christmas present that now wont arrive in time and possibly will never arrive. On the response back to me they just copied and pasted a standard response but failed to even change the name and said ‘hi Craig’ my name isn't Craig and i am a female!! Terrible all round. Do not order from them. A complete con! Why offer express delivery when they cant even dispatch it and deliver it in time. Appauling!!
Great products good quality and comfortable We had an issue accessing the returns portals for size changes however this was very quickly resolved within minutes of my initial email communication and facilitated by Saad via customer services. Would highly recommend this company.
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