Review Time
As of now (and the last several months) they are out of business or not doing business with U.S. residents.I had ordered cigarettes for years from them with Taylor as my sales representative. He was very good.The company went through several customs issues and finally eith no resolve going forward. I did get a full refund for product ordered by not received. If anyone hears of their return to business or another reliable source please advise.
Taylor got me a refund in 1 day when we both realized after 21/2 months my order isn't going to be delivered. We all have to give the co. some slack until they get their act back together and are able to get orders past customs. when they do they are really legitimate.
I've done business with dutyfreedepot for a number of years, and there have been "ups and downs", but nothing bad enough to cause me to stop doing business with them. Until now. I placed an order over a month ago (in Feb, 2023), and to this day (Mar 8 2023) the order has never even been listed as having been shipped. I've written to them and gotten ZERO response. They haven't offered a refund, or even to send a substitute for what I ordered. Nothing. No response at all. So, at this point, it's not as if I'm choosing not to do business with them any further. It's that apparently, there is no business that CAN be done successfully with them any longer.
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