Review Time
After finishing our tenancy with the service, we believed we left the property in a clean and acceptable state. However, we were met with a £550 deposit claim, which included charges for cleaning (£250), decoration and painting (£150), and a radiator leak (£115). Having rented this apartment for a year, we found it in poor condition upon moving in, with a noticeable odour. Despite raising this issue with the agency multiple times, no action was taken. We reported a bathroom ceiling water leak and light damage several times through calls and emails, but it took months for them to address it. When they finally did come, the repairs were incomplete, leading to paint falling again due to the leaked ceiling. This ongoing issue ultimately resulted in ceiling damage for which we are now being held responsible. Additionally, the boiler and heater were damaged and remained unrepaired for a week despite repeated follow-ups. Throughout our tenancy, there were no leaking radiators, and we did nothing to the walls, maintaining the property as it was given to us. We cleaned the house thoroughly before returning it. Our experience has been profoundly disappointing, and I hope this review promotes greater fairness and transparency for future tenants.
After completing our tenancy, we were disheartened by the service we received. Despite leaving the property in a clean state, we faced a £550 deposit claim, including charges for cleaning, painting, and damages. The apartment was in poor condition when we moved in, and despite raising issues multiple times, no action was taken. Repairs for a water leak took months and were not completed properly, leading to further damage. The boiler was also left unrepaired for a week despite our repeated requests. We maintained the property as it was given to us, and our experience has been very disappointing. I hope this review encourages better treatment for future tenants.
I had a wonderful experience working with the representative to sell my house. They exceeded my expectations, handling multiple issues swiftly and professionally. Communication was excellent throughout the process. What could have been stressful turned out to be smooth, thanks to their commitment. I would highly recommend them to anyone looking to buy or sell, and I would definitely use their services again in the future.
The service was excellent when it came to renting out a property, with great communication and a friendly approach. However, property management left much to be desired. I often had to follow up on issues and am still waiting for a contractor to address heating concerns during the cold weather.
We sold our home and were extremely pleased with the service we received. The team was professional, proactive, and supportive from start to finish. Special thanks to a team member whose efficiency and communication made the process seamless. We also appreciated the help of another member for getting our property on the market promptly. Overall, we are very satisfied and would recommend this service to anyone looking to sell.
We bought our first home and had an incredible experience. The team was supportive and explained everything clearly, making the process feel straightforward. They were always available to answer our questions and genuinely cared about our experience. We felt like part of the family and are grateful for their help in making this process enjoyable. I would highly recommend this service to anyone looking to buy or sell a home.
I do not recommend this service due to unprofessionalism and unethical practices. The property was not cleaned as promised, and issues like pest infestations and dampness were left unaddressed. It resulted in significant inconvenience and health concerns. I suggest looking elsewhere to avoid similar problems.
Like others, I found the communication to be poor, with unprofessional emails and frustrating interactions. From the start, there were issues with water pressure, which took months to address. When I escalated the problem, I was told to find another place instead of fixing it. Ultimately, it was just a pump issue, but the management prioritized their interests over tenant needs. We decided to leave and would not recommend renting from them.
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The Area's leading estate agency in South Manchester & The High Peak offering Property for Sale, property to rent, Land & New Homes,...
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