Review Time
Customer service is absolute trash! I have ordered several bottles over the years and shipping has always taken up to a month but I always received emails updating me. This time I ordered the diffusers. Received a confirmation email then NOTHING! Emailed, called.....no response. Such a shame because I really like the products.
Dissapointed.Can onlt but Vitabead diffusers from the US . The shipping cos is horrendous and maked it unaffordable. I originally purchased my bottle on Amazon AU 2 months ago . Diffusers were wasy to buy back then. I now need another diffuser onlyvto find I cannot get it from my originsl source Amazon AU -😡
Customer service is absolute trash! I have ordered several bottles over the years and shipping has always taken up to a month but I always received emails updating me. This time I ordered the diffusers. Received a confirmation email then NOTHING! Emailed, called.....no response. Such a shame because I really like the products.
Ordered Jan 5th, should have arrived the 13th. I have emailed several times, called and left at least 6 msgs, sent msgs on IG and FB, made negative comments on media with their recent posts, and NOTHING. Zero response. Worst customer service ever which is a shame b/c I love the product.
Ordered a bottle and some accessories in Nov 2025. Status remained the same as of 21 Dec 2025. Zero update on the status of order. Wrote to the support team more than one week ago. Zero replies. Based on previous reviews by other customers, I believe DLYN is having difficulty to fulfill their orders. Please do not purchase from them until they sort out the issues.
No Customer Service Response. Bought Vitabead diffusers, but they never shipped them. Reach out to them; they never got back to me. It has been over a month since I was charged for the product, but I haven't received anything. Called their customer service, it was an automated machine. Emailed them directly, no response. This is not the way to treat customers who have been with you since you launched the products.
Ordered 2 bottles in August with no issues. Came time to replace the elements (recommended every 3 months) ordered a 2 pack, since I had 2 bottles. They charged my credit card but have not shipped the elements, been almost 3 weeks. When ordered website stated they were in stock. Tried to contact them with response to email. Buyer beware!
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Why purchase expensive alkaline water when you can make your own? The DYLN Living Water Bottle creates alkaline antioxidant water whenever, wherever.
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