Review Time
E-go sent my first package to the wrong house number. My second package was sent to the wrong street. I only sourced my first package because of an honest neighbour. The second package I found when I went door knocking around my neighborhood looking for my parcel. These dealings were a few years ago but I never got around to writing a review, so here it is.Do NOT deal with any business who uses this courier service. Lazy drivers & very poor phone customer service.
Purchased something for retail that was provided to this courier. First attempt to deliver at my house was "carded" no card, no knock on the front door. I was at the front room of the house. When I enquired the first time, I was merely sent a picture of the front gate. A few days later when i enquired about the second failed delivery, i called the driver directly and he said he knocked on the gate (not the door).Safe to say these unreasonable delays have caused my to lose face regarding my small business. I would not recommend if you are expecting an acceptable standard and are making time sensitive shipments.
My packages are stilling missing - it will be weeks missing for a 3-5 business day delivery. E-go's response is "we have no idea where your packages are ... they are somewhere between Melb and Syd". Their customer service is a joke and i encourage anyone who wants actual delivery of their goods to use a different courier.
I’ve used e-go couriers quite a few times and have nothing but good things to say about them. They’re basically an online booking only, printout your own shipping label, discount part of Hunter Express. Although it’s a cut price brand, my experience has been the service is very good. Being part of a large freight hauling company means they make frequent trips to lots of locations, and can carry heavy or oversized items many courier companies won’t take. Having the options of additional discounts if you choose depot drop off or collection, rather than them coming to your home/business, allows more flexibility and cost savings.
Worst courier service I've ever dealt with. They don't have a contact number, they don't return your several emails for days. When they finally do they tell you lies like oh, the delivery driver broke down 3 days in a row.. yeah sure. And then they finally tell you a specific time it will arrive, and that's late again too. They basically treat you like crap.Literally worst company and would advise no one to use them again.
Where to start...This happened during covid times, so I can forgive a slight delay. Paid express option for a package to be delivered from only 15km away in central Melbourne. After three days contacted e-go. No phone number. Asked where my package was. They didn't know and told me to contact the seller to see if they had picked it up. The seller let me know three days later (so six days after the initial pick up date) that the package had indeed been picked up.Two days later I left the house and noticed that it had been placed in front of the gate by the pavement / road. The packaging had been ripped open and the product (which must not get wet) had got wet. Luckily it was salvagable. The driver had not knocked.If you value your goods, never use e-go.
Organised some commercial fridges to be delivered, clearly stating they were fridges, delivery was ok but 2 days late. Trying to return these items and they were refused as the company states they dont deliver fridges? i cant make sense of it all but then spent 2 weeks following up a refund which was done in 3 parts and still $28 underpaid...Would NOT use this company ever again
Awful awful awful!!!!lI sent 3 parcels bris to melb, when recieved one item was smashed beyond recognition. The reciever said it looked like they used it as a football.I had paid for insurance so surely i would be covered!No!!! They stated i contacted them about it outside of 24 hrs of it being delivered.Can u believe that!!!! In 2020 there are still scam companies existing!I will never use them again!
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