Review Time
Firstly, do not sign up for platinum membership. Once they have your credit card they use it for “sundry charges” without any authorisation.Their drivers do not follow instructions to leave items unattended if no one home. Then they slug you for redelivery.Their customer service is slow, they do not respond to questions.They certainly do not adhere to promised timeframes of delivery. I have had deliveries sitting in their Melbourne Depot for over a week with no update.Terrible, just terrible. THE definition of “cheap and nasty”.
This is the second time that I tried to use this pathetic excuse for a courier company the first time late by 9 day’s and broke goods but they won’t except responsibility as the only fuel arround with it for an extra week second time 2werks now called them as 3 where about s and there attitude was we haven’t had any couriers going your area I replied sorry what’s that got to do with anything ? They then tried to bullshime some more and I said I don’t care and the best they could do was book it as urgent!SO If you want to get your stuff on time like you have paid for definitely Do Not Consider ego couriers or hunt couriers same place absolutely full of lies with false misleading website information
No longer trustworthy for us. Originally a reliable service and still to some locations for us, however it has spiralled into massive delays and poor customer service, where our largest customer, a Govt department, had to send staff to thier local depot to retireve two shipments today. One of them was shipped on the 22nd of Feb and spent a month at the delivery depot, 10km for the delivery address. That depot is a local sub-contractor. Customer service is quick to acknowledge a queary but that's as far as it goes. No follow-up on the outcomes and you must keep an eye on tracking and re-lodge a complaint or enquiry. It is possible to phone customer service via the parent, Hunter Express, but the outcome is no better than an email and there appears no desire amongst staff to do more. Possibly due to the inability of the business to function properly, the staff have given up as well. Requst for a refund was refused, proceeding to Fair Trading. This has been a damaging experience.
No relevant updates through out the wait for my parcel Continually having to follow up ETA. Ordered parcel on 14th February… 15th march and my parcel still hasn’t arrived. Followed up today only to be told the parcel has been lost and to contact the supplier. Disgraceful.
Surprisingly good value for money. We had 8 large boxes shipped from a third party in VIC to TAS. The price was about a third of what we had been quoted elsewhere.All the boxes arrived within 7 days (2 days later than estimated) and in very good condition.
Delivey was one day late but over the Christmas period that is to be expected. The reason I am down voting the company by one star is that the tracking system is flawed and there is no phone number that you can call in order to discuss delivery. But... it all turned out okay in the end!
Damaged my delivery labelled "fragile" by throwing the box on the porch. Extremeley poor customer service. Customer service doesn't reply for extended periods of time. Company refuses to pay insurance for broken tv - Why accept payment if you know TV's aren't covered? Never had such a bad experience with a delivery company. Look at all the reviews about this company.... do yourself a favour, DO NOT USE THIS SERVICE!
They did not deliver my parcel for two weeks when they say within 2-3 days. they did not answer non of my emails and this company has no phone number to call and if you want to check of your shipment - just forget about it as they never answer emails. I will never use them again and would not recommend any one to use their service.
I arranged online to have a flat package 800mm x 600mm weighing 5kg to be dropped off at the South Melbourne depot and delivered to my home address. I did become a platinum member with the intention to use service again. I was pleasantly surprised with how well the whole process went. The cost of the delivery of the package was very good and the communication emails from EGO were very good. The parcel arrived intact and within the time frame they quoted.I was very happy with the end result.
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