e-merchant.co.uk

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1 Based on 18 reviews

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18 Reviews

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Jeff Carter
Do not use

I ordered two cold towels and was charged via PayPal, even though I don’t have an account. Two weeks later, the order is still showing as in the USA. It’s a total scam; I’ve reported them to my bank for fraud.

1
Date of experience: Jul 12, 2025
Gilbert B.
Don't bother!!

The product was completely different from what was described and shown in the video on social media. They looked like outdated shell suit bottoms without the lining. Avoid this company at all costs; delivery takes forever, and you’ll be disappointed when the product doesn’t match the advertisement.

1
Date of experience: Jun 28, 2025
Chance Cooper
Only gave 1 star because I can't go lower

I only gave one star because I can't go any lower. I paid via PayPal for an item and was charged extra. What’s going on? I still haven't received my package over a month later. I've sent numerous emails with no response or refund. PayPal is also unhelpful. I paid for something that never arrived, and I'm still waiting.

1
Date of experience: Jun 18, 2025
Percival Barnes
Salder20

Terrible. Same as other persons review... Got charged extra to the advertised cost, which only showed up on paypal AFTER purchasing. I immediately cancelled the order way they say to via email, and also webchat and they have chosen to ignore all my requests and emails and still send the item, yet it is not here yet. Took it up with paypal and they have rejected the claim saying "transaction was processed correctly". I intend on taking it further as told them multiple times to cancel order and give me a full refund

1
Date of experience: May 26, 2025
Kent Price
Poor customer service

Ordered cargo trousersWaiting over a month.They claim they sent but was a fake itinerary.To good to be true sure is.Do not waste your money gives foreign traders a bad nameAntony Allsop

1
Date of experience: May 24, 2025
Dirk Cook
total ripoffs i had to take up a case…

total ripoffs i had to take up a case with paypal after waiting 6 weeks for delivery of 2 pairs of trousers then as pay pal were in volved sent me cheap and not as advertised replacements from china with in one week not happy a pay pal sided with E-MERCHANT as they sent the comfirmation of delivery so now they dont reply to me about sending them back total rip oofs

1
Date of experience: May 06, 2025
Tyrone
Same as all the other reviews

Same as all the other reviews. Took more than quoted out of my bank. Never received item. Numerous emails, saying delivered, check courier etc, courier doesn’t exist!Asked for photo as proof of delivery several times. Nothing, Total scam!

1
Date of experience: Apr 27, 2025
Awful

Absolutely awful waited month for package that they say is delivered i have no package no refund just stupid amount of emails telling me to check courier when they can't even tell me what company they used for courier awful dont buy from this company one big headache

1
Date of experience: Apr 23, 2025
It’s a con

It’s a con, please avoid! I ordered on 17th April and was invoiced for £21.34p however £26.67p was taken off credit card and no item has been delivered.

1
Date of experience: Apr 17, 2025

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