Review Time
ordered a wheelchair directly on their website. the wheelchair had some minor issues, I contacted them and got replacement parts sent quickly. overall great service. I'm still learning how to navigate backwards in narrow spaces but otherwise it's really intuitive. would recommend them.
ordered a wheelchair directly on their website. the wheelchair had some minor issues, I contacted them and got replacement parts sent quickly. overall great service. I'm still learning how to navigate backwards in narrow spaces but otherwise it's really intuitive. would recommend them.
So far the experience with Easwe is one of the worst. We bought a wheelchair in the UK on 29th November, with the clear sign to be delivered between 3-5 December.On the 1st of December we got an email in which they are shortly stating that the actual wheelchair we bought is OUT OF STOCK.Today is 3rd of December, their website STILL SHOWS "In stock" for the same wheelchair, and the mobile number they gave as "Support" Monday - Friday 6am - 4pm gives a clear failure signal upon trying to call them.I have also email-ed back to them, asking for a working phone number to contact them, no answer so far. At this point it all looks like a scam, I tend to believe all the good reviews here must be fake?_______________UPDATE on 4th of December:I have contacted the email address given in the reply here. Sent the previous emails together. I did send the order number as well. Noted, that the email Easwe sent to me about the wheelchair not being in stock, had NOT INCLUDED the order number they asked from me! It also came from the other email address, which says "Pre-Sale" on the website, although I have already paid for the wheelchair that was IN STOCK at the time of purchase.I have found that today there is a different phone number on the website to contact. Tried to call it, this time it is ringing for a while, before it disconnects again and again, no matter how man times calling it.Also, the wheelchair we ALREADY PAID FOR, now shows "Backorder" on the website, where it was showing "In stock" until yesterday (although they have already told me by Monday that it was out of stock.)So basically IT IS IMPOSSIBLE TO CONTACT EASWE, the only place they ever replied was here on Trustpilot. They don't take calls, don't reply emails. They also state they will NOT SEND ME THE WHEELCHAIR I ALREADY PAID TO THEM - isn't this a scam?My Bank will get my money back to me in over a month time - how do I buy an actually existing wheelchair without money???
I bought the S10 model through Amazon. Received a used and damaged unit with a lot of missing parts. First, Easwe agree to send me a brand new chair upon receiving the return but failed to follow through. Second, took almost two weeks to returned the unit and still refuse to refund, accusing me of switching out with another brand chair. Third, I got my money back because of the Amazon A to Z guarantee. Overall, slow response time, very difficult to communicate, and bad bad customer. service.
This wheelchair's been great for getting around the house and even enjoying the yard again. The battery lasts long enough for me to run errands and hit multiple stores without worry. It's made a big difference in my day-to-day freedom.
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Easwe is committed to innovating mobility solutions that restore freedom and independence. Founded with a vision to make movement effortless, our team integrates cutting-edge design, advanced performance, and user-centric experiences. With a strong focus on sustainability, we utilize eco-friendly materials and energy-efficient technology. Our ongoing investment in R&D drives continuous improvements, ensuring reliable, comfortable, and smart mobility solutions. Easwe is more than a brand—it’s a promise to simplify every journey and empower lives.See more
