Review Time
After of living with them, I can say my time with Easy Living was not easy. They created unsafe and uncomfortable conditions for my whole lease. When I first moved in I had to pay a cleaning fee for my room, only to find out my room wasn’t cleaned. There were pimple patches left over from the previous tenet on the dresser, the mirror was dirty, the walls were dusty and the room was not swept. The cleaners had to be sent back to my room to solve the issue since it wasn’t dealt with the first time. Then Easy Living tried to charge me for the cleaning fee again. Over the time of my lease, Easy Living violated the terms of my lease and NYS law. I had issues with my room reaching over 80 degrees and with no window in my room, it was becoming uncomfortable and hazardous. I reached out to the Operations Manager about this and I was told that it was because I had my thermostat set to 66 degrees (which it was set at when I moved in). NYS heating and cooling laws state that I can have my room at 62 degrees at night and 68 in the day. I had to set my thermostat at 70 degrees, but my room was reaching 80 still. Instead of sending maintenance (which I pay a maintenance fee for every month) I was provided a fan but that was after more than a day. It still didn’t help. It was only after my other roommates complained that the cooling system in the apartment was broken, my maintenance request was finally taken seriously, after days of my room being over 80 degrees. This happened a few times, with requests for my room not being handled. I asked for new adhesive for the breaker box in my room since it was swinging open. This request went unresolved for weeks. The operations manager asked if it was taken care of and I said no, and it still wasn’t taken care of. I had to cancel the request since it wasn’t handled. Communication with maintenance requests was unacceptable. There were things wrong with things like the fridge, and the internet in the apartment. When I submitted requests for these, there was little to no communication on updates regarding the situation. We have mold in the shared bathroom. I sent pictures to Easy Living upon moving in, and one of my roommates submitted a maintenance request about it, Mark (one of the heads of Easy Living) was alerted about it during an inspection, but the company didn’t address it. In all the monthly inspections they didn’t fix the mold problem, the broken backsplash in the kitchen, or the broken closet doorknob. The management company did not provide 24-hour notice for monthly inspections, monthly cleanings, or showings multiple if not all the times I have been here. Once the broker just showed up to the apartment asking to show my room when we got no notice. The broker turned out to be in the wrong apartment. I brought this up to management and no one responded to me. We were asked to leave our doors unlocked for tours (don’t they have keys?) Very disappointing how it was handled. At one point I had to leave my apartment for the day because I felt unsafe, there were people who did not live in the apartment opening the door to my room without knocking. Sometimes they would send emails about visitation with the wrong dates listed. My lease also says that when they do the monthly inspections they would not enter bedrooms but this is not the case. We even had to leave our bedroom doors unlocked with this happened. Mark, would just enter the apartment without any notice. Sometimes late at night. One time we were told he would be around the building from 12-4, but he came into our apartment around 7 at night to place a piece of paper by each of our doors. He also came in unannounced to put up a cleaning schedule. We were not given a 24 hour notice of the water being turned off for the building. The only thing easy about Easy Living was that it was easy to not feel at home in the space. The company asked me if I was interested in extending my lease after they had already showed the room, which was a pretty poor business tactic. We were suddenly charged convenience fees for paying rent, without any notice. I ended up leaving before my lease ended since I had such a poor experience. Management doesn’t respond to emails, I had to ask Mark multiple times for move out instructions. This place is a red flag - stay away. Especially since a 311 agent told me that my room was illegal. Shame on Easy Living and the broker for profiting from an illegal room.
Living here has been awesome! The team is super easy to reach and always quick to help whenever I need anything. The community feels really welcoming and laid-back, and it’s clear they actually care about the people who live here. I’m really happy I chose to stay here! it’s been a great experience all around.
I was trapped in my bedroom because my bedroom door malfunctioned and they were super slow to resolve the situation while I was stuck there with bathroom access. The next week the door they had fixed auto-locked after I dropped my coat off and they made me pay out of pocket to let me back in after they tried to gaslight me into saying I locked the door when I didn’t
EasyLiving helped me find a luxury apartment room in the middle of Times Square on very short notice when I had just relocated to NYC! They made the move in process so easy, and staffed me with wonderful roommates. They gave me a fully furnished, very spacious bedroom and a very clean bathroom. They also kept the room in a tidy order. Will definitely be renting from them again if I return to NYC!
Ciao, my name is Davide, Guys I recommend Easyliving to everyone for the first time you have to move to New York City. I felt at home, there is everything needed to live. If you need immediate assistance, they are readily available to troubleshoot and find a solution. I loved my baby room, I miss it already!! I also wanted to say thank you Anthony Campbell (community manager) of Easyliving, a person who is always available and very kind.
The Easy Living team made my stay at Broadway so comfortable and enjoyable! They are always available to help out with any issues and answer my questions. Staying right on Times Square was a lifetime experience and I highly recommend reaching out to the team to find an apartment in the city. A huge plus was that as a recent post-grad student I didn’t have to worry about buying furniture since the apartment was fully furnished.
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