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Following our mother's fall, we sought live-in carers for a few weeks. We chose the service for its comprehensive approach. Their representatives took the time to understand her care needs and tailored a suitable plan. They were accommodating when we needed to extend the care period. The two carers we had were outstanding. Cecilia supported our mother during her initial recovery stages, providing excellent physical care and companionship, crucial after losing her pet. Later, Roxana provided exceptional care during the Christmas period, preparing meals, managing laundry, ensuring medication adherence, and assisting with physiotherapy while keeping the home spotless. Our mother is now back to self-care, and her progress would not have been possible without Cecilia and Roxana's support. We are incredibly grateful for the high standard of care and highly recommend this agency and both carers for anyone seeking similar assistance.
After our mother had a fall, we looked for live-in carers for a few weeks. We selected the service because they seemed the most thorough among those we contacted. Their representatives took the time to fully grasp the specific care needs and tailored a suitable care plan. They were also very accommodating when we requested to extend the care period beyond the initial timeline. The two carers we had were exceptional. Cecilia supported our mother during her early recovery stages, providing excellent physical care along with companionship and emotional support, which was crucial after the loss of her pet. Roxana later took over and provided outstanding care, even during the Christmas period when she was away from her own family. She cooked meals, managed laundry, ensured our mother adhered to her medication schedule, and diligently assisted with her physiotherapy. The home was kept spotless. Our mother, a proud and independent woman, is now back to self-care. The progress she made in her recovery would not have been possible without Cecilia and Roxana's support, and we are incredibly grateful for the high standard of care they delivered. We would highly recommend this agency and both carers to anyone in need of similar assistance.
We are very impressed with the service. The team ensured the carer assigned to my mother matched our discussed requirements and regularly followed up to confirm all her needs were met. Georgina has been caring for my mother for four months now; they have formed a close bond, and Georgina provides both companionship and the necessary care. The peace of mind knowing our mother is safe, well-cared for, and happy at home is invaluable.
We have been with the service for three and a half years, and as our parents' needs have increased, we remain very satisfied and relieved that we found this agency after a challenging experience with another provider. We are pleased with both the primary and backup carers, who perform excellently. All key contacts at the agency are approachable, professional, kind, and genuinely caring. We would not hesitate to recommend this agency to others and have already done so.
The service provides our mother with full-time live-in care, allowing us to ensure she receives the best possible support in her own home. We are fortunate that her primary carer has developed a strong bond with her, even as her Alzheimer's progresses. We are grateful for a carer who can adapt to our mother's changing moods and needs, which is essential for her well-being. The quality of care from both the carer and the agency team has been exceptional. We feel confident that our mother is in safe hands, especially when others suggest a care home might be a better fit. Seeing our mother thrive at home reassures us that the effort to arrange suitable care is worthwhile. Our thanks to the team.
I have been with the service since August 2025 for live-in care. They have very professional and experienced care managers who took charge of my care package and promptly addressed my health issues, including updating my care plans. My current live-in carer is very kind, and her actions clearly come from the heart. After using care agencies for over 12 years, I can confidently say this service is among the best providers in the country, as they treat clients and staff with kindness and respect.
I have been working with my current employer for over 10 years and have encountered various care agencies. This service is professional yet maintains a personal touch, showing respect to both clients and fellow carers. I share a live-in rota with a member of the agency, and we have developed a strong professional and personal relationship. She excels at her job and is a wonderful person.
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