Review Time
Avoid this company. I had the car for only 7 months before it caught fire, which is extremely dangerous and completely unacceptable. After an investigation, the fault was found to have existed prior to my purchase. When I reported what happened, they showed no concern and didn’t seem to care at all. Very poor quality and even worse customer service.
Having paid £9k merely 7 months ago for a vehicle from this garage, it was delivered with 3 bald tyres and needing new glow plugs. Admittedly they took the car back (for 2 weeks) and said they did what was needed. Since then I’ve had to replace all 4 tyres. The warranty ran out, as was stated, 6 months later, and 5 weeks after I broke down with clutch failure. I had it towed by my breakdown cover to a local garage who then discovered that not only had the clutch gone, but the fly wheel and the slaved cylinder had also gone. It’s now cost me £1900 to get my car back on the road just 7 months after purchase. I did send a copy of the invoice to the garage owner with a message to say that I know there’s no legal obligation but this is the reality, to which I had no response at all. They say they’ve got mechanics on site, so either don’t have mechanics who know what they’re doing, or they knew exactly what they were doing and were well aware that this would happen in the very near future - either way, it’s disgusting. Please, I don’t want anyone else to end up in the mess that this has put me in.
Avoid this company. I had the car for only 7 months before it caught fire, which is extremely dangerous and completely unacceptable. After an investigation, the fault was found to have existed prior to my purchase. When I reported what happened, they showed no concern and didn’t seem to care at all. Very poor quality and even worse customer service.
I bought my car in June because the ad stated it was **covered under warranty**, which gave me peace of mind. Unfortunately, my experience has been the opposite.**1. Within two months**, the condenser failed. It was eventually covered under warranty, but only after **three weeks of arguments** with the company—and I still had to pay for related costs like gas refilling and diagnostic fees, even though they were part of the same issue.**2. Now, within just five months**, the turbocharger has failed, and the front lower arm suspension is completely worn, causing loud noises and difficulty steering. After diagnosis, the warranty company refused to cover the suspension and steering, calling it “normal wear and tear.” They agreed the turbocharger *might* be covered, but only if I pay the garage to remove it and send it to a third-party for inspection. They also tried to blame the issue on “late oil changes,” even though I changed the oil within 2,000 miles of buying the car.Overall, the warranty has been unhelpful, expensive, and stressful—nothing like what was advertised. Nearly the cost of the car in 5 months.
Really easy process. I brought my car about a month ago and it was an incredibly easy transaction. Enquired about the car, was sent photos and videos of the condition and all the relevant documents. Sent over the money and the car was delivered the next morning for no extra charge. Very happy with the car
I want and brought a Mercedes A CLASS 66 reg so I paid a lot of money to this garage on the 3rd of June I brought the car with a six month Warranty And guess what the car broke down on the 12th of June Call them up told me To come to the garage Which was 30 miles from where I lived So I went there advised me to keep on driving the car as it was a diesel which it needed to drive long distance Problem with the car was the EGR had gone . The best bit they told me the car had warranty Called up the warrantywise the other day was told the warranty did not cover the parts So I need £700 pound to fix the car. As I'm writing the review is 29th of August 2023 . So now the AA has got involved as the garage is AA approved please be advised when you buy a second hand car do your research and look at reviews. Please don't buy any car from this garage as you would be having problems just like me with your hard earned cash..... also the garages that they use for mechanical work are also Crook as well. As of today date 19/09/23 The AA has come back to me saying that if I can take down the review off, then The garage will fix my car which I declined, Because I was not expecting this response from the AA how ridiculous is this? How much is the AA getting paid from These garages ripping customers off? Please don't be fooled like I was saying that their garages are AA approved that does not matter. Once the money has gone, that's it. Now is a legal battle with the courts. 30/09/23 I haveSubmitted. a court claim against the company. Please if you're reading my review and thinking of buying a second hand car from this company think 100 times, this is a genuine review. The others are fake and they pay for them reviews Some victims like you and me can fall for their traps. Also, don't be fooled about AA Approved garage that does not mean nothing, as I am in that situation now. And I realised that they do not help you They work for the garage.Date of experience: 03 June 2023
I bought a mercedes b180 from them in June 22 and on the collection we noticed that the parcel shelf was missing. I told them and they told me that they will send it to my address. They never sent it. I wrote to them, the first time they told me that the boss was on holidays, but they will come back to me when he come back, after a month I reminded them about this twice they never responded. But when I wrote about something different they negatively responded but atleast responded, meaning that they were just ignoring my texts. Avoid them or other wise check everything before leaving their Garage. I am sorry to say this but It is a shame.The car didn't even have a dipstick i had to buy one separately.
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E & E Car Sales Ltd is a used car dealer in Canvey Island stocking a wide range of second hand cars at great prices. Visit us today for affordable used cars in Essex.
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