Name: efficienthomeenergy.uk
Telephone: 02034881899
Rating: 4.7

Nori Del Arco Guest

3 weeks ago

Very efficient

Very efficient, quick and reliable!

Date of experience: Mar 27, 2026

J Chan Guest

1 month ago

They care more about money than customers

If you are looking for a company that genuinely values its customers, this would not be my recommendation.Very poor customer care, particularly concerning for vulnerable or elderly customers.If this is how they handle a simple scheduling conversation, I would be genuinely concerned about how they treat people who are less confident or more vulnerable.The technicians themselves were polite and professional. Unfortunately, the experience was undermined by the phone reception.I had a scheduled appointment and called in advance to flag a potential 30-minute timing issue within the 4-hour window due to an unexpected commitment. I was not cancelling, simply asking if there was any flexibility.Instead of attempting to find a solution, the receptionist handled the situation with limited flexibility and poor judgement, showing little willingness to understand or resolve a straightforward request. I was immediately warned about a £50 charge. The tone quickly became confrontational, and the call ended abruptly when the receptionist hung up.We ultimately had to make last-minute arrangements to accommodate the visit, but leading with threats rather than solutions was unnecessary and left a poor impression.Customer service should prioritise problem-solving, not escalation.

Date of experience: Mar 18, 2026

Chan Guest

1 month ago

EICR

Very pleased with the service. The price was very reasonable compared with other quotes I received, and they came across as honest and straightforward throughout. They did not try to add unnecessary work or charges, which I really appreciated. Reliable, professional, and good value for money. I would happily use them again.

Date of experience: Mar 16, 2026

KITSON Guest

1 month ago

Easy to book appointment

Easy to book appointment Good competitive priceTurned up at the correct timeReport sent the next dayExcellent

Date of experience: Mar 11, 2026

NikH Guest

1 month ago

Helpful and efficient

They were very helpful in arranging a suitable visit time, their engineer arrived on time and was very helpful in gaining access when the tenant had let him down. The EPC was done quickly and efficiently at a very reasoble cost.

Date of experience: Mar 11, 2026

Zhivko Dimitrov Guest

1 month ago

Flexible reschedule

Flexible reschedule, prompt and thorough service. Have used them for years and would recommend

Date of experience: Mar 05, 2026

Lucien Davis Guest

1 month ago

Very efficient

Easy booking, reasonable pricing, prompt visit and certificates emailed!

Date of experience: Mar 05, 2026

Adam Guest

2 months ago

Excellent service

Excellent service from start to finish. Very professional, punctual, and thorough with both the gas safety check and EPC. Everything was clearly explained, and the report was provided promptly. Highly reliable engineering company. I would definitely recommend and use again.

Date of experience: Feb 12, 2026

Titilayo Guest

2 months ago

Thanks for coming to do my property's…

Thanks for coming to do my property's certification however it would be useful to have a specific time when your engineer was coming than waste half of the day.

Date of experience: Feb 09, 2026

Diego Li Calzi Guest

3 months ago

Unsatisfactory solution offered for an unsatisfaoryy EICR

After a EICR unsatisfactory, which is acceptable, the proposed solution was a very disruptive and costly remedial work in the property. A different firm solved the issue with a more effective a cheap work.