Review Time
I was kept informed of arrival time and was lucky that the expected time was reduced. I was notified that the call would be sooner. I was contacted to guide the van to exactly where I was, as difficult to find. On arrival the technician was polite and efficient and quickly got me back on the road. The only one downside was having to wait a few hours.
Egertons Tredegar - Wayne and Dean. We’re so kind, helpful, thoughtful and helpful towards me when I collected my belongings from my car. Which was written off by my insurance company after my recent road accident. I can’t thank and speak highly of them both. It was quite an upsetting and emotional time for me. They helped me through a difficult period. Many thanks to you both. Pamela Davies
Our van was taken by Thames Valley Police for investigation after a motorcyclist fell nearby. We were never charged or found at fault, yet the recovery compound demanded a £195 surcharge just to release our vehicle. No update from the police, no explanation—just a hefty fee for something completely outside our control.Thames Valley Police were extremely difficult to get hold of throughout. Despite repeated attempts, they never confirmed in writing that no charges were applicable, leaving us to deal with the compound’s demands without any formal support or clarity.This setup feels exploitative—profiting off people caught in police procedures, even when they’ve done nothing wrong. The lack of transparency and compassion is appalling. If your vehicle ends up here, prepare to pay—whether you're guilty or not.
A review for the Tredegar depot in South Wales, Honestly one of the best experiences of help and service i've ever had anywhere. All of the people here were extremely helpful and understanding when i was trying to recover my car from them. They really went above and beyond to help me get the car sorted out and even helped me push it to the carpark and helped to change the dead battery in it. I also left my other car in the car park close by until i could collect it later and one of the lads made sure to keep an eye on it for me (even checking if i was the owner when i came back to collect it) honestly some of the best people you'd ever meet. Special mention to Wayne and Dean who were the main 2 guys who helped me out no end.
I had been at a festival arriving Thursday morning. When I came to start the packed car on Sunday, late morning, to return home the battery was flat. I rang green flag who took my details and said Egertons would contact me letting me know when they would be coming. Within minutes I received a call from a technician asking me which field I was on as he had just finished another call on field 7. I explained where I was and he was there within minutes, got my car started, advised me to drive for at least an hour before stopping and I was off! What a relief!The technician was a very pleasant, cheerful young man who'd had a very busy morning. Can't recommend Egerton's highly enough
Came out to us within 30 minutes. We were just setting off on our 2 week trip across france to Spain when our coolant pipe split. He managed to get it fixed temporarily until we could get to a garage, which he also helped us find and followed us there to make sure we were safe. Brilliant service.
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Our 24/7 Nationwide Repair and Recovery operation is dedicated to providing prompt, reliable services to individuals and businesses across the country. Whether it's emergency repairs or vehicle recovery our highly trained team is always ready to respond to your needs, ensuring minimal downtime and maximum efficiency. We pride ourselves on our commitment to customer satisfaction and service delivery. Trust us to be your go-to resource for all your repair and recovery needs, anytime, anywhere.See more
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