Review Time
I was amazed by the extraordinary customer service via email, the super quick replies, and especially the help in receiving my dream set.Shipping to Germany was faster than expected, and the goods arrived perfectly packed, without any use of plastic foil.The dishes look perfect, and it’s a great joy to eat from them.
I understand that it is a handmade unique piece. All good. But if you can NOT read the writing ‘CAT MOM’ because the writing colour (brown) is exactly the same as the background of the mug colour (brown), then you cannot argue that it is a ‘handmade unique piece’ and all mugs look different. The basic idea of the labelled mug with ‘CAT MOM’ is thus lost. To all people who are considering buying the mug with the inscription: DON'T DO IT! You can't read it! And to make something else clear: You have NOT replied to my mail history! Claiming untruths is not cool! :-) And I don't see the point of sending the cups to Portugal at MY expense. The pictures on your website are misleading! I would never have bought the cups if I had known that you could NOT read the labelling. So why do you advertise with perfect pictures? ***I recently ordered two mugs at eggbackhome. They quickly arrived though it turned out that they don’t look like the pictures on the website at all. The engraving is not visible (dark font on dark background) and the whole idea and uniqueness of the item is not given anymore.I contacted customer service about that issue, further stating that I’m still interested though would prefer a product that looks at least a little bit like the one on the website.Customer service only offered a refund once I ship them back to Portugal at own cost (= 30% of the product cost) although it is very obvious that the products we received should have never been sold in the first place. Further inquiries with customer service were not answered. Incredibly bad customer service - do not recommend ordering here again.
I recently ordered tableware from egg back home, and I couldn't be happier with my experience! I placed my order on a Wednesday, and by Monday, it had already arrived in Belgium—much faster than I expected.The customer service was outstanding; they answered all my questions quickly and were extremely polite and helpful. I was a bit worried about the packaging, but everything was packed so well that nothing was broken upon arrival. The quality of the tableware is excellent, and I’m very satisfied with my purchase.I highly recommend this company to anyone looking for high-quality tableware and great service.
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