Review Time
I bought a hedge trimmer in February 2021. I noticed the blades were quite loose and moved up and down, but the tool still functioned. Upon inspection, I found the issue was a broken clamp plate—the long metal piece that holds the blades in place. I returned it to the retailer to claim warranty repair (5-year warranty). After a few days, I was informed that the claim was denied, as the company deemed it normal wear from use. My concern is that the clamp plate isn’t a moving part; it should maintain the blades' contact and stability. There shouldn't be wear on it, and it should last as long as the tool itself. The breakage seems to result from metal fatigue, yet the company refused to repair it under warranty. I will not purchase another product from this brand.
I bought a single stage snow thrower after facing issues with a non-functional two-stage blower and unhelpful support. I finally used it today, and it effortlessly cleared 4 inches of wet snow. It took about 20 minutes to clear a six-car driveway.
I decided to buy a single stage snow thrower after dealing with a two-stage blower that was dead right out of the box, and the support team was not helpful. I finally used it today, and it easily cleared 4 inches of wet snow. It took about 20 minutes to clear a driveway for six cars.
I'm surprised by the negative feedback on this page. I've used a leaf blower from this brand for 6 years and recently got a lawn mower. I ordered a trimmer last week. The new charger and battery are great, charging quickly and lasting a long time. The only drawback is the weight, so I got a strap for the leaf blower. I have multiple chargers and batteries, and the original one from 6 years ago still works. The best aspects of this brand are its quiet operation, ease of use, lack of fumes, and comparable power. I chose a commercial-grade tool for weed trimming to ensure maximum performance. Overall, this brand has been the best for yard equipment I've used, with innovative products. Many complaints seem to be about battery life; my experience has been positive. For optimal battery care, unplug the charger when not in use.
I attempted to register a snowblower online, but as a new user, I encountered issues. The product's serial number didn't match the required format. After contacting customer service, they said my account wasn't set up correctly, despite receiving a welcome email. I had to provide my information multiple times, and I still haven't received the promised email to upload my receipt. Now I have to call back tomorrow, which is frustrating. I'm hoping the product works better than the registration process.
I bought a string trimmer and registered it as instructed. When I discovered missing parts, customer service was unhelpful. After lengthy discussions, I was told I needed proof of purchase, even though I had provided all necessary information. This experience has been very frustrating.
I own a chainsaw that I rarely use, and after a year, the battery fails shortly after starting. Customer service has been unhelpful and rude, refusing to acknowledge their fault. I registered the battery on day one, but the experience has been frustrating. I advise against purchasing this product.
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EGO Power+ is the next generation of cordless outdoor power tools. Patented battery technology delivers gas power and performance plus longer run times.
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