Review Time
Natera told us that they didn’t test for baby’s gender, despite us selecting we wanted them to. My doctor requested they retested with the gender included this time, they did, told us they have the results, yet refuse to tell me or my doctor what they are. Support was no help, I was told “only your doctor can tell you” despite me explaining that they haven’t updated my provider. OBGYN office has contacted them over three times with no helpful response. Definitely will not be recommending them to anyone.
I have never experienced more incompetence within a billing department than with Natera. The wrong insurance was billed from the start and I called upwards 4X in attempt to update with the correct insurance. It was never billed appropriately and I finally lost faith that it would be. I'm now paying out of pocket just to be done with this company, as at this point I have wasted upwards 8 hours of time that I will never get back.
Very smooth, very easy, high communication experience. My physician ordered a specific panel. They contacted me before sending the collection kit, and said "your provider" has ordered a Natera test for you, which left me wondering which provider that was, and whether I was the right patient. A click of the link clarified what kind of work they do and which physician had placed the order. I filled their questionnaire online. They contacted me to be sure I had received it, and the instructions were clear and complete. They offered help to arrange pickup (I didn't need it) and texted me when they had received the sample. Trustpilot will mark this as an unprompted review, whatever that is, but Natera did send me the link to the review page.
Claim your business profile now and gain access to all features and respond to customer reviews.
At Natera, our mission is to transform the management of disease. We are a global leader in cell-free DNA testing, offering cutting-edge solutions that support informed decision-making across oncology, reproductive health, and organ health.
Driven by a deep commitment to improving patient outcomes, we partner with clinicians, researchers, and families to bring clarity and confidence to some of life’s most critical moments. From non-invasive prenatal testing to cancer recurrence detection to monitoring transplant health, our technology is built on a foundation of innovation, accuracy, and compassion.
Every voice matters to us. Your feedback helps us stay true to our mission: helping people and families through science that matters. Thank you for sharing your experience and for being part of our journey to create a healthier future.See more
home365.co
tradeheroaustralia.com
guttersmatter.com
www.guttercleanandrepair.co.uk
aj-renewables.co.uk
sdlsurveying.co.uk
smartsealinsulation.co.uk
topmaq.co.nz
hisense.co.uk
innovativehvac.co