Review Time
Can't recommend windows and doors enough, excellent service, very good value for money, staff very helpful, can't do enough for you, above and beyond and a lot more, thank you n thomas
Two sets of bifolds installed in 2021. Handle on one of them sheared off completely - no malfunction before, just the metal rod linking the two handles interior and exterior, completely snapped in two in normal use when closing, effectively locking us in from those doors. Exact same thing happened last month to a neighbour who had the same doors fitted at the same time. I called to activate the 10 year warranty I was told they came with. I'm told it does not apply to handles! Or indeed to 'any moving parts' - just the frames and glass. Their call out charge just to 'take a look' is £150. Just so customers know, if you are thinking of buying, the limit to the warranty they offer.
coservatory door not working as it should possobly multi point locking mechanism coservatory just out of 10 year warranty phoned them and they tell me parts may not be available suggested going to a specalist door repair company exuse me! the company tell you in advert they are specialst in the window and conservatory fitting they have done all the windows in my house plus conservatory will not be recomending them the / company phoned after seeing review not pleased because i did not mention the £150 call out charge this was to see if it could be repaired but no guarantee a part could be available so despite call out charge they may not be able to do anything which i thought was not on i would have paid but being negative over part availability put me off after all its not long out of warranty
I had a problem with one of the window handles on my bathroom , the window was installed approx 4 years ago When I rang the service line I was told that the handles only had a 1 year warranty, so not as advertised.The company doesn’t seem interested in resolving my problem so my advice to people considering buying new windows is look elsewhere.
Have used Northern Trade Windows twice now for Windows and doors and both times have had excellent service. The sales team don't use high pressure tactics like some other companies and give a fair price first time. The surveyor's are particularly friendly and professional and the fitting itself has been seamless. Have had no problems at all with my guarantees and warranty being received in the post. The after care has been fantastic. 10/10
We needed a new front door, the guy who called was really good, gave a clear price without pushing for a sale. The door came 2 weeks later, it was fitted in good time and the guy did a great job and we are very happy. Good value, great products
I rarely leave online reviews, but our experience with NTW is by far the worst I have experienced with any company. We had two bay windows installed in 2023. The windows have been fine, but everything else has been atrocious.The workmen smashed the old window in our bedroom while removing it. This embedded hundreds of tiny shards in the carpet, and they left without clearing it up. It cut open my foot when I walked in and sliced my dog's paw. I raised this complaint with NTW (amongst other issues including marked walls and me having to re-caulk the windows) and requested a 5% reduction in price. The managing director was sarcastic and rude, accusing me of extortion and accepting zero responsibility for what happened. He also implied that I had somehow faked images of glass shards in my foot for the sake of a 5% discount - both ridiculous and insulting.They eventually agreed to the 5% discount but have since refused to give me the guarantee - a breach of their own contract. I have phoned them on more than 15 occasions over the space of 18 months, sent numerous emails and always just been brushed off with 'we'll get back to you', often in a rude manner. They now just ignore my calls completely. Clearly, once they have your money, they don't care at all about their customers.In summary:don't assume you will get a guarantee, even if they say you willdon't expect professionalismAvoid this company - you'll find much better customer service almost anywhere else.
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Northern Trade Windows has been manufacturing and installing windows, doors and home improvements since 1994. We're a name you can trust.
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