electricalcounter.co.uk

2.8
2.8 Based on 20 reviews

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Average Rating

2.8

/
5

20 Reviews

5 Star
43%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
57%

All Reviews

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Review Time

Mike Fraser
This company are the worst I have ever…

This company are the worst I have ever had ro deal with to get a phone response, after numerous attempts and left messages I am left with no other option then to stop using them and go elsewhere.

1
Date of experience: Apr 20, 2026
Aaron Chapple
Ordered some switches and sockets for next day delivery. It’s been 4 days nothings arrived. I’ve bee

Ordered some switches and sockets for next day delivery. It’s been 4 days nothings arrived. I’ve been charged, but have no confirmation email and no response to the email I’ve sent.
Jobs on hold!
Let’s hope it’s not a scam!

1
Date of experience: Apr 19, 2026
Aaron Chapple
Ordered some switches and sockets for…

Ordered some switches and sockets for next day delivery. It’s been 4 days nothings arrived. I’ve been charged, but have no confirmation email and no response to the email I’ve sent. Jobs on hold!Let’s hope it’s not a scam!

1
Date of experience: Apr 19, 2026
Leandro
Misleading and unresponsive! READ BEFORE YOU BUY!

In their website they advertise next day delivery which doesn't happen.They don't even share a confirmation of shipping and they will not answer to emails.I will start a charge back with paypal hoping I will get my money back.If I were you, I would buy somewhere else.

1
Date of experience: Apr 11, 2026
Customer
Very disappointing experience

Very disappointing experience. Customer service was essentially nonexistent — I called more than 50 times over two days with no answer. I also emailed to follow up on my order and received only one response. When I replied requesting a cancellation, I didn’t hear back at all.I placed my order on Friday and, by the following Thursday, still had no updates. Overall, this has been one of the worst experiences I’ve had. I would strongly recommend avoiding this company.

1
Date of experience: Apr 03, 2026
Lyn Syms
False advertising showing items in stock and next day delivery

Ordered items or a Monday morning. Received invoice same day confirming items dispatched. Sat in all following day awaiting delivery. No update or notification or update received.Attempted to call store several times but got advisors are busy messaging then eventually an answer machine.After several calls finally got an answer and spoke to Tony. He checked order. Said some items had come in overnight, but order still not dispatched. Would look to get it sent out following day even though it have an electrician coming that day to install items.No attempt to provide a solution or try to dispatch items prior to 4pm deadline for following day delivery. Promised a call back before 5pm. No call but thank goodness I received proof of a refund. Avoid at all cost. False advertising showing items in stock, pay for next day delivery then just get delays with zero customer service.Will stick to using more reliable, trustworthy companies in future.

1
Date of experience: Mar 30, 2026
MikeB
Great personal serviceCalled up to check shipping status on a…

Called up to check shipping status on a small value order and to add a couple of additional items. Couldn't have asked for better service. Thanks very much guys - can't see how AI will ever take away the great personal service you provide!!

5
Date of experience: Mar 26, 2026
Lee Beynon
AVOID THIS COMPANY.

AVOID THIS COMPANY.Ordered multiple items online, all quoted as “in stock and next day delivery.” I received an immediate order confirmation and then…nothing ….radio silence. Next day nothing, no despatch confirmation, so I tried to contact them on 8 separate occasions that day via telephone but you just get the usual- your held in a queue please wait, we are experiencing high call volumes etc, then after 10 mins wait the line goes blank and your cut off. I needed the order quickly for my customer which is why I chose the “Electrical Counter” because they quoted “next day” delivery and “ in stock “. I tried to contact them via the online contact form but there was no response from that either. A few days later I did finally manage to contact a lady who was very helpful and who authorised a refund but the end result was that I had to source the products locally at a slightly higher price and this delayed the project and cost me money. I’ll never buy from them again , please be aware that it’s unlikely that the products are actually in stock and in my experience no way are you getting next day delivery.

1
Date of experience: Mar 23, 2026
Darren
Miss leading delivery information on…

Miss leading delivery information on website and customer services also give wrong information relating to delivery. Delivery service is extremely poor.

1
Date of experience: Mar 16, 2026
Jack Whybrow
Dont trust them.

Dont trust them.Say everything is on stock for next day delivery then 4 days later no delivery. Calm and they say half the order isn't on stock and make up excuses.Won't be using them again. Delayed me on one job and caused major issues with my order for a job next week.Liars.

1
Date of experience: Mar 10, 2026

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