Review Time
Places & paid for my order, recieved a receipt. 10 days later, nothing, no tracking, no communication. I email and im told, so sorry, items not in stock, should be in any day now and sent out. 4 days later, nothing still. I call this time, pretty much the same, standard response. 16 days I on I claim my money back via paypal & today they send me an e mail, asking for a review of the company and my experience. In a word, rubbish, waste of time
We use these guys as local in Kent and we try to support local businesses but if you are buying in volume their prices are pretty much the best. The dispatch is usually slick and arrives within 2 days but on our last order it was not sent out as quick but as soon as I called the team to follow up I hadn't seen a dispatch yet order was placed day before, she called the warehouse and it arrived next door.We needed to do a refund on one order (we placed 2 recently) and initially getting a RTA code took 3 calls but the lady who took the last call was brilliant making sure it arrived before she hung up. The refund it took about a week to come back after delivery with a nice apology. So we highly recommend them.
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