Review Time
A family member mentioned her friend used Elevate Destinations for an African Excursion. I reached out and enjoyed the communications at first. Where the wheels came off was when I didn't get back to her within a few weeks. I voluntarily admitted that we had been to Europe etc, and that the dates she mentioned may now be gone (again, realizing my fault). Additionally, I mentioned one of the estimates was too high, and that I would circle back. What I was not happy with, was her email reply insinuating her estimates were not even "close to what my friends had paid per person." I found this offensive and a bit uncomfortable. I told her I was unsure why she felt the need to mention that - and that I wasn't the client for her. I wished her well. The owner replied with an even ruder email chastising me for some other perceived slights. I was astounded at the level of unprofessionalism. Reading the terrible review before mine about poor and unprofessional communication - I think I dodged a bullet.
We just worked with Elevate on a three-week trip to Kenya and Uganda. Elevate put together a spectacular and seamless trip for us with great attention to detail throughout. Even after the trip was set, Elevate continued to come up with ideas to make the experience better such as realizing we had a long layover and suggesting a day hotel to get some rest before our flight. Can't recommend them highly enough!
We hired Elevate Luxury Travel in Fort Worth to plan our honeymoon, expecting a high level of service consistent with their “luxury” branding. Unfortunately, the experience was the opposite. For weeks, we received no communication or updates on our trip. Despite multiple emails asking for confirmations and even requesting a phone call, no one ever called or provided clear information on what progress was being made. It felt impersonal and inattentive for something as significant as a honeymoon.The only phone call I received came after the owner accidentally copied me on an internal email in which I was referred to with profanity and degrading language. In my opinion, this showed an alarming lack of professionalism and respect for a paying client.While our hotel reservation was eventually confirmed, the overall process felt disorganized and stressful, which took away from what should have been an exciting experience. Based on my personal experience, I would not recommend this agency to others seeking professionalism, communication, or courtesy.
Cannot thank Lana and Emily enough for all the time and effort they put into helping us plan an amazing Tanzanian adventure! Everything - from the lodging, to the order of activities, to the guides - was perfect! We will definitely use Elevate again!
They have personal knowledge and experience at each of the lodges and conservancies on our itinerary. Every place we went had great accommodations, great staff, great food, and, in particular, great guides familiar with the wildlife, the history, the animals and their habits. I can't say enough about Elevate and the trip they put together for us.
The team at Elevate Destinations tailored our special anniversary trip exquisitely to our desires of beautiful gardens and delightful food, with amazing accommodations. Our guides were deeply knowledgeable about the local areas we visited in Japan and our daily itineraries featured local producers as well as off-the-beaten-path temples, gardens, and trails.
My trip to New Zealand was carefully curated, with great attention to the places I would visit and the places where I stayed. The accommodations were first class and all of the tour guides were knowledgeable. Having Elevate Destinations handle the itinerary enabled me to be fully present in the moment.
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Founded in 2005, Elevate Destinations set out to benefit destinations by encouraging visitors to connect and invest in the places where they travel. Through building relationships with our partner organizations, guides, and local communities, we aim to provide a deeper experience for our travelers so each person comes away with a better understanding of where they have been.
As one of the original companies to advocate for sustainability and “give back travel,” Elevate Destinations is a thought leader and innovator in the travel industry and continues to stay ahead of the curve in designing travel with a positive social and environmental impact.
Expertly designed and managed, our Group Travel Division facilitates trips that connect donors and social investors to international non-profits with grantees worldwide.
Our Private Travel division connects altruistic families to community and conservation projects worldwide, facilitating luxury vacations that are both educational and recreational.See more
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