Review Time
Do not trust this company.... Definitely not an Australian company.
I place an order with this company on 18th December 2025 and it is now February 2026 and I still have not received my order. I have reached out to them several times and I have been told it is on it way and that delays are expected during peak shipping periods. The Tracking number provided does not work and they are not able to provide a valid tracking number or date for delivery. I have asked for are refund for non delivery which they continue to refuse saying it is on its way.
Do be careful, after 2 plus more months, I received my order, numerous email to the company, its not an Australian company as the site says its based in China and all returns are to sent to China and you have to pay. I had to take a 40% refund. The items after receiving them are made in China are not bad quality but priced like they come they are made here. My advice is to be very careful.
Do not trust this company.... Definitely not an Australian company.I place an order with this company on 18th December 2025 and it is now February 2026 and I still have not received my order. I have reached out to them several times and I have been told it is on it way and that delays are expected during peak shipping periods. The Tracking number provided does not work and they are not able to provide a valid tracking number or date for delivery. I have asked for are refund for non delivery which they continue to refuse saying it is on its way.
Extremely disappointed with EllaWear. The website strongly suggests they are an Australian-based business with local shipping and easy returns, but my order was shipped from China and took weeks longer than advertised. When I requested a refund, I was only offered 15–25% despite the items being unopened. They insisted I pay full international return postage, customs fees, and even communicate with Chinese customs — completely contradictory to their advertised “30-day money-back guarantee” and “AU-based” claims. This is a deceptive website and I certainly won’t be purchasing again. Very poor quality and small sizing.
This dress is not from an Australian supplier and is a complete waste of money. They claim on their advertising that it will arrive within 3-5 working days. Mine took over 2 weeks to get here and was tracked from China. Do not be fooled! The print in the material looks nothing like the dress in the photo. The product I received was $69.95. It was at that price as 50% off for Black Friday sale. It is grossly overpriced for the quality I received. It is made of a cheap t-shirt type of material, there is not label to say what it is made up of and the only tag on it is a small tag showing L size! Avoid this company at all costs unless you want to be ripped off! Given the costs of sending things back to China I assume that returning it will be a waste of time.
Extremely disappointed with EllaWear. The website strongly suggests they are an Australian-based business with local shipping and easy returns, but my order was shipped from China and took weeks longer than advertised. When I requested a refund, I was only offered 15–25% despite the items being unopened. They insisted I pay full international return postage, customs fees, and even communicate with Chinese customs — completely contradictory to their advertised “30-day money-back guarantee” and “AU-based” claims. This feels deceptive and I won’t be purchasing again.
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