Review Time
I would rate this as zero stars if I could. I was unaware of the ebook when I believed I was buying the physical book, especially since the ebook is available for free on certain platforms. Upon reaching out to the support team, they informed me that refunds are not an option, despite my expectation of receiving a physical book. The customer service was lacking, and the product description was inadequate.
I wish I could give no stars, but that's not an option. I didn't realize I was purchasing an ebook instead of a physical book, especially since the ebook is available for free through various apps. When I reached out to customer support, they informed me that refunds weren't possible, despite the fact that I never clicked a 'link' and was expecting a physical item. Very disappointing customer service and a lack of clear description.
I ordered a book, but the website never indicated it was a PDF file. I double-checked after my purchase. They also requested shipping information, which makes no sense if they're not sending me anything. The site claimed refunds were available, yet they are refusing to refund me, even though they never disclosed it was a PDF. I strongly advise against shopping here if you have other options.
Like others, I believed I was ordering a physical book, but it turned out to be digital. Customer service said I was out of luck. I reviewed their return policy, which mentions returns only when a product is shipped back. How can I return a PDF? This is completely unethical, and I will be filing a complaint with the relevant authorities.
THERE IS NO BOOK! They request your shipping address only after payment, and the receipt includes a link to the book that you never received in the mail. I contacted my bank to report this and block any future charges. Protect yourself and learn from my experience.
This company is a scam! Nowhere on their site does it state 'ebooks' only. Even in their 'free' shipping policy, it mentions 'shipped by USPS with a tracking number'! I requested a refund explaining this, but they refused. Luckily, I made my purchase through a payment service and received my money back.
Totally corrupt and misleading; I thought I was buying a physical book. Nothing on the product page indicated it was an ebook. When I contacted them, I was told it was a final sale. I didn’t do my homework beforehand and now I’m in a dispute with my credit card. DO NOT BUY FROM THEM! I’ve contacted the authorities and suggest others take action too.
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