Name: emergencyhero.co.uk
Telephone: 07451288419
Rating: 3.9

Blanche Coleman Guest

Disappointing experience with the emergency service

I had a disappointing experience with the service. I reported a leak and a plumber was sent. He requested a picture to identify parts but then said he couldn't fix the leak. Why send someone if he already saw the picture? He also couldn't turn off the stop tap outside. I ended up paying £360 for an incompetent plumber. Another plumber later fixed the leak easily. The service sent someone unable to perform a basic repair.

Date of experience: Dec 18, 2025

Gus Taylor Guest

2 months ago

Outstanding service

Outstanding service - I called at 10am, and the issue with the boiler was resolved quickly. The plumber had it working again within an hour of arriving.

Date of experience: Dec 18, 2025

Gilbert Turner Guest

2 months ago

Efficient help from Louie

Louie came out last night to fix my leaking boiler. He was friendly and very efficient, explaining each step and showing me the faulty part while fitting the replacement. Job well done.

Date of experience: Dec 17, 2025

Jonnie Reed Guest

2 months ago

Excellent service

The young technician arrived on time, was friendly, polite, and incredibly efficient. My power was restored quickly. I can't believe my call was logged at 9:25 am, and he was there by 10 am, with the problem resolved in just 40 minutes. Truly excellent service!

Date of experience: Dec 17, 2025

Harris Guest

2 months ago

Fantastic service from the technician

The technician arrived earlier than expected at no extra cost, quickly diagnosed the issue, and provided quotes for repair or replacement. We decided on a new boiler, and he had it installed and running within 24 hours of our call. The price was great, and he kept me updated throughout the process. A true professional!

Date of experience: Dec 16, 2025

Laurence Wright Guest

2 months ago

Great assistance from Paul

Paul was fantastic. He resolved my elderly father's boiler issue and kept me informed throughout the process.

Date of experience: Dec 16, 2025

Wilf Wright Guest

2 months ago

Timely help from Paul

Paul arrived promptly and did everything he could to stop and resolve the leak. Very helpful throughout the process.

Date of experience: Dec 15, 2025

Sharon Hughes Guest

2 months ago

Exceptional service from Paul

Paul was amazing. He called me beforehand to reassure me during a stressful time, arrived as promised, and was polite and friendly. He thoroughly assessed the boiler and diagnosed the issue like a true professional. Paul even offered great advice on drying out water-damaged areas and assisted with a light fitting. I highly recommend him!

Date of experience: Dec 14, 2025

Wyndham Guest

2 months ago

Charged for a canceled service

I scheduled an appointment on December 13th for my boiler that wouldn't start. They charged me £360 and promised an engineer would call within half an hour. My boiler started working within fifteen minutes, so I emailed three times to cancel and requested a full refund since no engineer contacted me. I have received no responses or confirmation of a refund. I strongly urge the service to contact me and issue a full refund for a service that was not provided.

Date of experience: Dec 13, 2025

Lanna Adams Guest

2 months ago

Unhappy with charges

I paid £180 to the service, and when I canceled, I found out they had taken £60 from my benefits. I feel ripped off and advise others to be cautious about what they pay for. I am unhappy about this charge and frustrated with the situation.