Review Time
I have ordered a empire jacket February 22 2025 emp 131934 today is march 22 2026 I have not yet received my order customer service keeps saying we will check in on it and saying they haven’t heard anything back from The people who suppose to ship item I am so fed up as we speck can someone from empir look into my order please
I have ordered a empire jacket February 22 2025 emp 131934 today is march 22 2026 I have not yet received my order customer service keeps saying we will check in on it and saying they haven’t heard anything back from The people who suppose to ship item I am so fed up as we speck can someone from empir look into my order please
At first I submitted a negative evaluation of Empire Tactical. Due to misunderstandings on the part of both parties, I ended up with a backpack in Brazilian customs awaiting an absurd amount of import duties to pay. Brazilian customs, one of the most corrupt in the world, loves this sort of stuff. Anyway, the pack was returned to Empire Tactical in the USA and their transport company paid the return transport fees. I just received my full reimbursement including freight today. I appreciate Empire Tactical following up on this and for the reimbursement. I would delete my previous evaluation if possible. It was pretty nasty and I did not give Empire Tactical a chance to make things right. They really came through.
This company also does business as the Union Fire Store. I placed a prepaid order for a listed 'in stock' item, received a package with reasonable speed, and was sent the wrong merchandise. The site says best way to contact is by text or phone. I tried that and email several times with no response at all. Both of these company's have no way to leave reviews. LET THE BUYER BEWARE.
Not sure whats happened with Empire Tactical USA. I have ordered from them numerous times over the years. They have always been slow, but came through. I placed an order over a month ago. I tried to contact them three times--zero dialogue. The last attempt, I told them I would cancel my order through my bank if they didn't get their act together. Following that, I got an email my order shipped. I checked the tracking number over the days, its been stuck in pre-shipment for the past 7 days....slick. Very bored with this and cancelled through my bank. They sure as hell want your money, but obviously feel any communication with the buyer is below them. Dont buy here.....
I believe it is a fake item, so I contacted the customer service of the original brand, which they think its fake as well. However, the customer service of Empire Tactical claims that they have reached another customer service of that brand and which is a genuine product. They stop replying emails when i ask for evidence eg. the email from that customer service. And they ignored my request of refund as a customer's rignts. Worse brand ever.*update:Well, you see, they reply to this -ve feedback like light speed, but can't just give me that email with @propper.com for me to confirm their claims. Instead of explaining why can't they give me that evidence, just ignore it.Well I asked Propper to confirm that they only use YKK zipper for three times. And you can't even tell me who said that they use IDEAL for some of their product. Who should I trust?
I placed order on 30 May, no update on shipping information as of today, I emailed last week no one reply After few email for nearly 2 months, I still haven’t received my order. Reply was also confused, onetime saying it’s delivery problem, another time saying it’s manufacturer problem.
I’ve actually received my package so that means that most of these reviews are actually probably referring to a different company. I bought an alpha industries black woodland camo jacket and it has arrived in very good mint condition. The shipping time was atrocious but that was because of an error on the company’s end and then because of the couriers being slow.EMPIRE TACTICAL GEAR IS SAFE TO BUY FROM I CAN CONFIRM
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