Name: en-us
Telephone: 000000000
Rating: 4.3

ZJ5 Guest

Gazelle staff were great!

Gazelle staff, Tannen especially at the Experience center in Santa Cruz was fabulous. Helped us figure out the right bikes for us, where to buy, and helped us when my bike had a delayed delivery.

Date of experience: Jun 28, 2023

Butch Guest

2 years ago

Gazelle staff were great!

Gazelle staff, Tannen especially at the Experience center in Santa Cruz was fabulous. Helped us figure out the right bikes for us, where to buy, and helped us when my bike had a delayed delivery.

Date of experience: Jun 28, 2023

Robert Guest

2 years ago

Customer support

Customer support was responsive and sympathetic to my situation. I had an item to return and the process was simple and easy

Date of experience: Jun 27, 2023

Conway W. Guest

2 years ago

The bicycle and its components are very…

The bicycle and its components are very good. For the last three years, I had two Gazelle Bikes. One was the Citizen T9 and the last one the Ultimate C380. Two points that can be better:1. The manuals (for both bicycles)-these should be more specific to the purchase product. The manual includes all kind of information that do not pertain to the specific bike. 2. The dealers -after two or three weeks of the sale, should have a follow up telephone call asking information about the bike performance and any adjustments that may be necessary. (i.e. the front brakes of my bike were squealing). The best of the whole purchase:My bike was missing a small part. I took some photos and sent an e-mail to Gazelle in Holland. In a few days a lady by the name Christine, replied to my message. Within three weeks, someone in California mailed the part missing. Excellent customer support. Thank you.

Date of experience: Jun 27, 2023

WH Guest

2 years ago

The bicycle and its components are very…

The bicycle and its components are very good. For the last three years, I had two Gazelle Bikes. One was the Citizen T9 and the last one the Ultimate C380. Two points that can be better:1. The manuals (for both bicycles)-these should be more specific to the purchase product. The manual includes all kind of information that do not pertain to the specific bike. 2. The dealers -after two or three weeks of the sale, should have a follow up telephone call asking information about the bike performance and any adjustments that may be necessary. (i.e. the front brakes of my bike were squealing). The best of the whole purchase:My bike was missing a small part. I took some photos and sent an e-mail to Gazelle in Holland. In a few days a lady by the name Christine, replied to my message. Within three weeks, someone in California mailed the part missing. Excellent customer support. Thank you.

Date of experience: Jun 27, 2023

Rebecca Guest

2 years ago

Great product and service

Quick and easy online ordering and fast delivery. There was a defect in the product's carrying case, and ResMed sent a replacement immediately.

Date of experience: Jun 26, 2023

Nancy H. Guest

2 years ago

Easy to work with

Customer service representatives are really great to work with - they're courteous and helpful. The mask exchange policy is great. I was so worried about needing to buy another mask kit.