Review Time
I wasn’t planning on buying an expensive e-bike but after test riding a couple of lesser value and newer to ebike industry. I just knew to invest in the Gazelle bonus plus it was on a summer sale! I bought from a trusted bike store- bought a bike 14 years ago. The sales person Mike spent a lot of time with me orientating on the T9. Reassured me of the quality and safety of my new ebike. No buyers remorse.
I was confused by the ordering process. The first time I ordered, I wasn't aware that a prescription was required until several days later I received an email asking for it. That order timed out because my provider required an appointment before renewing my prescription. The second time, I placed the order but there wasn't anywhere to upload the prescription so I contacted customer service only to find that another email had been sent asking for the prescription. This process was confusing to me.
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