Review Time
I used this company to provide prescription heart medication for my dog. They have the worst website that does not allow customers to see their profiles and manage account information. Every single time they messed up the order. I had numerous refills for medication on file and each and every time they messaged my vet for approval to fill the refill. I had to call them every time and they are only open to receive calls for 8 hours in the pacific time zone. Customer service reps are not competent. So many issues. They do not respond to emails either. My dog went without his heart medication for several days between refills due to this. I have since gone back to Chewy for prescriptions as they know how to run a mail prescription business.
I used this company to provide prescription heart medication for my dog. They have the worst website that does not allow customers to see their profiles and manage account information. Every single time they messed up the order. I had numerous refills for medication on file and each and every time they messaged my vet for approval to fill the refill. I had to call them every time and they are only open to receive calls for 8 hours in the pacific time zone. Customer service reps are not competent. So many issues. They do not respond to emails either. My dog went without his heart medication for several days between refills due to this. I have since gone back to Chewy for prescriptions as they know how to run a mail prescription business.
Horrible company, poor service…completely unreliable. Ordered probiotics for my dog on December 1. They called me 11 days later to tell me they could not deliver to a P.O. Box, so I gave them a residential address. They assured me it would ship on Monday, December 15. It did not rather it shipped on Wednesday December 17. Supposed to be delivered on Friday December 19. End of day and it is not here. How do they stay in business? Chewy delivered the product I needed in 24 hours. They have this far refused a refund. Terrible experience.
Though I used the code for a 20% discount, and the form reflected that fact, the amount was added back to the invoice the minute I clicked on "Pay" to send it to my Paypal account. Despite two different customer sales reps telling me that they would refund the $8 (+ tax) amount that I was overcharged, they never did it. My invoice said $41.57. My PayPal was charged $50.23. Do not trust this company to honor promised discounts and do not trust the invoice amount once you click on "Pay."
I was notified I had 2 refills of Galliprant left on file for my dog. I attempted to re-order it but their system would only add one pill to my cart & not the full prescription. The website is pretty skrewed up. Its like they hav someone on the inside booby trapping it. No way to go to the first prescription I had received and go from it with Pets name & refills. I called customer service & music played for about 20 sec then the line went dead. I guess I'll go to 1800petmeds for my orders.
I was notified I had 2 refills of Galliprant left on file for my dog. I attempted to re-order it but their system would only add one pill to my cart & not the full prescription. The website is pretty skrewed up. Its like they hav someone on the inside booby trapping it. No way to go to the first prescription I had received and go from it with Pets name & refills. I called customer service & music played for about 20 sec then the line went dead. I guess I'll go to 1800petmeds for my orders.
Show items are in stock when you place an order. Then you are told its on backorder. Weeks later the order arrives. I tried to return the order and agreed to pay the restocking fee. They would not give me a RMA. Kept saying they would but did not.
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