Review Time
Doing business as Botanical Interests.
Placed order 25 Jan 26. Shipped 2 Feb-7 days!
I gave 3 stars: Price, variety and the fact that they didn't rip me off.
First and last order for me.
I’d been dreaming of Birdie’s Beds for years and finally got 11 in total. Right out of the box, several had scratches from the factory. Within 3 months, the paint started bubbling, peeling, and rust formed.These beds are advertised as beautiful ultra-durable, built to last 20+ years, and made with high-quality Aluzinc to withstand all environmental conditions. In reality, the scratches exposed the metal, and the paint started to bubble, peel and rust when they came into contact with water. Customer service blamed my soil, mulch, fertilizer, water, and tools rather than acknowledging a defect.They mishandled my requests for resolution. First, they offered a touch-up paint kit, then a 20% refund. When I requested a full refund or replacement, they came back with 30 % which they did not refund in full as agreed and offered no apology. They even argued that they had refunded the full amount, and I had to provide documentation showing otherwise. Throughout, they kept repeating “Good news your beds integrity is intact and will last!” as if that made the situation better, when in reality it did not. When I requested a small gesture of a gift card for seeds to help bring joy back to my garden for the frustration, they deducted it from the refund instead.I’m disappointed after investing time, money, and trust. Others may have better experiences, but I wanted to share mine so potential buyers are aware. My beds will continue to corrode and are no longer the beautiful pride of my garden, I can only hope they last, but at some point they will become unsightly and need to be replaced before the advertised 20 years.
We are very disappointed in the quality of customer service of this company. We bought several raised garden beds from them. One of them was missing the raised bed bracing kit. For the love of God we could not get a hold of anyone in this company. All the links under the "Contact us" are dead. We have tried to email them several times, called and left voicemail several times. No one has ever gotten back to us. It is very frustrated and we regretted buying from this company. Never again.
I recently ordered from Epic Gardening, and while the shipping experience wasn’t ideal—one of the two boxes arrived four days late, and the second came two days after that—their customer service truly made up for it.The first box had some damaged plants with dead leaves falling off, so I immediately reached out with photos and a video. I did not want them to loose out on their shipping and such either. Epic Gardening responded quickly, thanked me for letting them know (and for caring about their business too), and said they’d be resending all three items that same day. I really appreciated how proactive and understanding they were—it shows they care not just about their customers, but also about doing right by their own standards.I can’t wait to receive the replacement items. Despite the shipping hiccup, I’ll definitely keep supporting them because their customer service is exceptional.
I have been buying from Epic Gardening for a little over 2 years now and all of there items are of good quality. Love the sales and free shipping! The customer service department is outstanding!!! The videos are very informative, I can't say enough about this awesome EPIC website!!! I am having the best experience with this company.
I've ordered multiple times from Epic Gardening, and I've always had great customer service. Over the past 4 years, I've ordered 10 raised beds, garden mulch, tools, seeds, seed starting trays, a grow light, and garlic. There have been a couple of times when things didn't turn out the way I wanted (for example, I got a bag of mulch that was riddled with seeds) and each time I've reached out to customer service they've promptly made it right. I'm a HUGE fan of Epic Gardening!
I am a big fan of Epic Gardening, and I found Kevin's YouTube channel in the early days before the homestead. I have taken my gardening from eh to wow with the help of the products and information that Epic Gardening offers. The epic 6-cell and tray are a game changer in my seed starting. Pair that with the seeds from their other company, Botanical Interest it is a winning combo. I have gone from store-bought starts to growing my own, which I never thought I would be able to do. Thanks, Kevin, Jacques, and the epic gardening team!
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Epic Gardening is the world's most followed gardening brand, not only offering high-quality gardening products, but also a wealth of information on how to grow.
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