Name: eprimo.de
Telephone: 08006060110
Rating: 1.1

Jamie Baker Guest

No promised benefits received

I have not received any benefits as promised in the agreement, even after completing the entire contract year. When I asked about it, they claimed they transferred the benefits to my bank account, but I never provided my account details, making it unclear how that could happen. They closed the support case without resolution. I do not recommend this service.

Date of experience: Jan 06, 2026

BL58 Guest

2 months ago

No benefits received as promised

I have not received any benefits as stated in the agreement, even after completing the full contract year. When I inquired, they claimed they had transferred the funds to my bank, but I never provided my account details, so it’s unclear how that could happen. They closed the support case without resolving the issue. I cannot recommend this service.

Date of experience: Dec 10, 2025

Carlie Morgan Guest

3 months ago

Unexpected price increase

We signed a contract for 56€ a month, only for them to raise the price to 98€ after one month without any notification. We found out about the increase because they claimed we owed them money, which is not how contracts should operate.

Date of experience: Nov 25, 2025

Bronwyn Morris Guest

3 months ago

Rate hike without notice

They raised my rate from 70 to an astonishing 185€ in October without cause or notice and even charged me a reminder fee on top of it. I have four months left in this difficult contract, and it seems like an attempt to overcharge me while I try to reduce my expenses. ** Update - The miscalculation is being addressed promptly after this review, but the rate of 185€ remains.

Date of experience: Oct 31, 2025

Luther Guest

5 months ago

Terrible customer service

The communication and customer service are quite poor; staff were often impolite. We needed formal confirmations multiple times, but despite promises, nothing was ever done. To the company: If you can't provide decent service, you should consider shutting down!

Date of experience: Sep 08, 2025

Betty Parker Guest

8 months ago

Unacceptable charges

I was charged over 600€ after two years, with terrible communication from staff who were rude and wouldn’t let me speak. I felt forced to pay without any solutions offered. I do not recommend this service.

Date of experience: Jul 01, 2025

Dada_ML Guest

9 months ago

Frustrating billing errors and support

I’ve had a frustrating experience with this electricity provider. They issued invoices with inflated charges—up to €4,000—due to apparent reading errors. These are difficult to resolve, and the lack of internal checks is concerning. I continued receiving incorrect bills even after being assured issues were fixed. Customer service has been slow and unhelpful. Given these issues, I cannot recommend this provider.