estrid.com

4.2
4.2 Based on 41 reviews

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Average Rating

4.2

/
5

41 Reviews

5 Star
71%
4 Star
7%
3 Star
0%
2 Star
5%
1 Star
17%

All Reviews

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Review Time

Kate
Disappointing service experience

The service has historically been reliable with timely razor deliveries, but that’s not the case anymore! I was supposed to receive my razors in December, for which I was charged. Now it’s January 13th and there’s still no sign of them. I’ve reached out to the support team four times and have yet to get a response. Extremely unsatisfactory service.

1
Date of experience: Jan 13, 2026
Phillipps Turner
Frustrating experience with subscription

I have been using a razor head replacement subscription for about 2 years without any issues. Recently, my razor handle broke, and I quickly ordered a replacement. Nearly 3 weeks have passed since my order, and I still haven't received it. I contacted the support team for an update, and they promised someone would reach out within 48 hours. Now, 3 days later, I still have no updates. I am quite disappointed and will consider changing suppliers in the future.

1
Date of experience: Jan 03, 2026
Moe Brown
Unsatisfactory customer support

I have been subscribed for about 2 years for my razor replacement heads and had no issues until now. Recently, my razor handle broke, so I ordered a replacement immediately. Almost 3 weeks have passed since my order, and I still haven't received anything. I reached out to the support team for an update, and they mentioned someone would contact me within 48 hours. Now, 3 days later, I still have not heard back. I am very let down and will be looking into switching to another supplier.

1
Date of experience: Jan 03, 2026
Madison Cooper
Outstanding customer support

The customer service is fantastic! They were responsive and quickly resolved an issue with my account. The information provided was clear and helpful, along with a friendly demeanor that really makes a difference. The products are lovely and feel very high quality.

5
Date of experience: Dec 27, 2025
Janee Barnes
Exceptional customer support

The support team is amazing! I had trouble accessing my account, but they promptly responded to my email, providing a helpful and professional answer. The products are also outstanding; I achieve the smoothest results with their blades and appreciate the convenience of delivery without needing to reorder. Highly recommended!

5
Date of experience: Dec 10, 2025
Cecil Harris
Fantastic customer service

Excellent customer support. They quickly replaced a handle I had issues with. I'm really happy with the service! :)

5
Date of experience: Dec 10, 2025
Raymond Barnes
Incredible razors

These razors are fantastic, lasting a long time and not drying out my skin like others. I enjoy a monthly subscription that I can adjust if needed, which is a great feature. They also assisted me when I needed a new handle—great service!

5
Date of experience: Dec 08, 2025
Vince Foster
Great blades, poor clips

The blades are excellent and very moisturizing, especially for my sensitive skin. However, the clips that hold the blades are very disappointing. It's not an old razor, and I'm not pressing hard, yet the blade pops off after just a few strokes, which is frustrating.

4
Date of experience: Dec 07, 2025
Jordan Pratt
Pleased with the service!

5
Date of experience: Dec 05, 2025
Seth Baker
Outstanding Customer Service

I've been a customer for several years, initially starting with their razors but switched to deodorant once available. I prefer it to a different brand I used before, and the subscription service is very convenient. I recently forgot to adjust my shipment date, and after my order shipped, the representative was incredibly nice and helpful, resolving everything beyond my expectations.

5
Date of experience: Dec 05, 2025

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