Review Time
I bought a fitness band that stopped working after just two days. After multiple attempts to contact them, I finally got a response suggesting a replacement. Now, almost four months later, I still haven't received anything! I strongly advise against purchasing from this company; their customer service is severely lacking. I won't make this mistake again.
I highly recommend avoiding this seller. If you're interested in their products, it's better to order from a well-known platform where returns and refunds are hassle-free. I bought a strap, and after a week, it malfunctioned. I reached out to the support team, who provided minimal troubleshooting advice. Eventually, after persistent requests for a refund, they gave me a return address but required me to cover the return shipping costs, promising to 'refund' that amount, which I doubt will happen. It's been a week since I sent the item back, and I haven't heard anything from them. I'm now considering a chargeback through my bank. Please think twice before using their site and opt for a more reliable platform instead.
It's best not to purchase directly from them online; use a reliable platform instead. Returns through that platform are straightforward, while returning directly to the company is a nightmare. I've sent five emails with no response, and all I want is to return an unwanted order. I should have heeded the warnings in other reviews about dealing directly with them. I might just sell the item through an online marketplace and take the loss.
I ordered a watch, but it never arrived. I received an email stating it was returned to sender. I've tried reaching out to the company multiple times through various channels and still haven't received a response. No refund and no watch—definitely avoid ordering from their website. It feels fraudulent!
I just received my active watch in time for an upcoming event, which was a relief. However, I'm very frustrated because the watch doesn't work since no charger was included. Who sells a smartwatch without a charger? This feels like a total rip-off, especially considering the high costs associated with such events.
I'm shocked at how many are frustrated with this company. I sent my watch in for a warranty replacement, including all original packaging and charger. After waiting, I received a replacement in a plastic bag with no charger or box, and the straps were detached. This is unacceptable for a product that cost a significant amount. I've been without a functional device for weeks, which has caused me a lot of stress. The lack of communication is even more frustrating—I've emailed multiple times with no reply. I expected far better and am still waiting for a proper replacement. I hope this review catches someone's attention, as the service has been incredibly poor.
I recently sent my device to the company's repair center after the touchscreen stopped working. Given the negative reviews about support, I was pleasantly surprised to receive a brand new device in the mail today. Truly commendable customer service!
I bought a product due to its NFC payment feature, but encountered issues with the verification process. I've sent multiple emails for help, but no action has been taken. The company hasn't responded either. I'm planning to return the watch. Be cautious when purchasing from them; support is lacking.
I ordered a watch but needed to cancel due to an error on my part. After emailing the company to cancel, I received no response for two days, only to find it had been dispatched. They advised me to refuse delivery for a refund, but it’s been two weeks since I returned it, and I've seen no refund. I've had to escalate the issue with my payment provider. Avoid this company—they're untrustworthy.
I have received no response from customer service. I emailed twice to cancel an order that hadn’t shipped and filled out their contact form, but still no reply. I've had to involve my payment provider to ensure I get my money back. Their customer service is terrible—seek a more reputable company.
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