Review Time
DO NOT BUY FROM THIS COMPANY! 23.01.26 I ordered a power station urgently for the winter in Ukraine. The tracking died immediately. Support (Wendy) lied to me and asked me to 'wait 3-7 days' multiple times. They intentionally stalled me until their Chinese New Year holiday started. Now I have an auto-reply saying they are gone until Feb 25th! I am left without money and without heating in freezing weather. They clearly do not care about customers. Avoid at all costs!
I ordered a product that was listed as in stock after payment on December 12th. A week later, my order still hadn’t shipped. Customer support informed me it would ship at the end of the month, even though I paid a higher price due to urgency. After trying to cancel, it was shipped on the 22nd, but it still hasn't arrived. This has ruined my New Year's plans, as the delivery was supposed to take about 15 days, but now 16 have passed. I just hope the product quality meets expectations.
I placed an order on December 13, choosing the more expensive 'Ships within 5 days' option. Unfortunately, the station wasn't shipped on time due to logistics problems. However, after reaching out to tech support, they assured me it would ship by the end of the month and offered to refund the extra I paid for quicker delivery. While the logistics could use improvement, the tech support made up for it.
I ordered a product that the website indicated was in stock after payment on December 12th. A week later, my order still hadn't shipped. When I inquired, customer support informed me it would be shipped at the end of the month, despite a price change—I had purchased it at a higher price due to urgency. After attempting to cancel, it was finally shipped on the 22nd, but it still hasn't arrived. This has really impacted my New Year's plans, as the delivery was supposed to take about 15 days, but now 16 have passed, and I have no idea where my order is. I just hope the quality meets expectations.
The transaction was seamless, and delivery occurred within the promised timeframe at a competitive price. Communication with the seller was good, and the product arrived well-packaged with no damage. I tested it upon unpacking and had no complaints. A more thorough evaluation will come later.
The products are well-made and competitively priced. I own several models and have tested them under extreme conditions. All safety features function perfectly, and the installation was straightforward. The support team is very responsive. Highly recommended!
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With over 8 years of experience in the field, FOSSiBOT is professional in portable power station field. In Nov. 2022, we released our first flagship portable power station FOSSiBOT F2400 and in the following summer, we released the top level huge capacity top output product FOSSiBOT F3600. We also have an entry level portable power station FOSSiBOT F800. By 2024, we upgraded the F3600 to F3600 Pro to support extension battery for longer family use. Paired with solar panels, you will gain green, renewable, and portable power with FOSSiBOT solar geneartors. FOSSiBOT is specialized in large capacity, high AC output and super fast charging tech, given the products high performance and high quality for longer use.
To better serve global users, FOSSiBOT have warehouse and aftersale repair center in Germany, US, and Japan. We also open live chat besides email support for better communicating with our trusted users. Should you have any questions about your order or our products, welcome to contact us through our online live chat and support@fossibot.com.
FOSSiBOT is committed to providing global users with sustainable renewable electricity, creating a new energy cycle ecology, and providing clean energy solutions. We are and will always be grateful to every backers who supported us on our official website and would love to hear about their experience with our products.See more
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