Review Time
I purchased an eyeliner, a lip stain lipstick, and an activator from Wonderskin. Unfortunately, the eyeliner does not last even half an hour, which is very disappointing. The lip stain was there for half a day. The product claims made in advertisements seem misleading and do not reflect the actual performance.I also filled an online form from the portal to the company regarding this issue, but I have not received any response so far. Overall, this has been a frustrating experience, and I expected much better quality and customer service.
Ordered from them on February 16th. It was shipped on February 22nd. When I went to check the tracking a few days later, I saw that the package was returned to wonderskin due to invalid data. I tried contacting them 3 times with zero response. Luckily, I purchased with Klarna as they have buyer protection. Today, March 31st, Klarna tells me they just responded to them yesterday. It's been a long while for even Klarna to get a response. Horrible is too kind of a word to describe their customer service or lack thereof. Buyer beware! You might not get your order. If you're still interested in trying them out, purchase with PayPal or some other method that has buyer protection.
When I ordered the product the shipping time said 2-3 days, but then when I recieved my confirmation email it said ‘dispatched in 1-3 days’ - so I start to panic as I leave the country after 4 business days - 6 days after I originally ordered the product. We’re now sat here at 3 business days and the product hasn’t even been dispatched. I emailed the team after 1 business day asking to cancel but the reply I’ve had is ‘ Hi there, unfortunately, we’re unable to cater your request to cancel your order this time due to the high volume of orders currently being processed at the warehouse.’So inconsistent messaging, no warning about the long lead times and even when I do contact them - they make no effort to try and cancel my order.I will now have a package probably delivered to an empty house and sat around for weeks if not stolen or lost . Terrible communication and customer service.
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