Review Time
Be carefully when booking. Make sure you pay as they held my full amount on credit card in order to pay at the end and be able to deduct “extras” No information about petrol station situation in Palermo airport. They just want your money!!! Customer service poor.
Be carefully when booking. Make sure you pay as they held my full amount on credit card in order to pay at the end and be able to deduct “extras” No information about petrol station situation in Palermo airport. They just want your money!!! Customer service poor.
More often than not have found to have bad experiences overall when hiring cars abroad. This is mainly due to staff attitude .We hired a car for 4 days from Europecar ,Morphou St,Paphos.Booked & paid online via booking .com & bought the collision waiver insurance. Can't fault the service from staff on collection & dropping off.No pushy sales, & really friendly & helpful.Would recommend after my experience ,& definitely be my first choice .
I am currently hiring a car in cyprus through europcar. We paid £66 for an infants car seat. Our baby is 8 months old. After arriving at 2am at airport they had one person on the desk. She organised the car quickly but we had to wait in the car park for 40 mins for her to find us a car seat. At which point they had no isofix seats for 8 month year olds. And gave us an illegal chair that is very cheap and not safe. We had no choice but to accept as we would then be stuck at the airport. She told me a complaint would be raised and they would be in contact the next day. So far today I have heard nothing. Car is great but we cant drive anywhere as we have an illegal car seat not fit for purpose. I now have to probably spend a day of my holiday sorting this out due to their incompetence. Do not trust europcar to provide you with a safe baby seat. They just don't care!
Big shout-out to Stan and Alex of Paphos Cyprus city branch . Unbelievably smooth and easy with no extra cost "transferred" my collect and return rental car from airport to this branch , because just 10 minutes walk from my accommodation, save me at least 20 minutes to and from the airport and taxi money. It's flexible policies really serve the customers and they know how to provide good service . I hope all the branches learn from this branch what is customer service . Smooth, quick and no fuzzy questions
Very disappointing. Pre booked premium package only to find the Paphos office wanted to charge an extra €56 for breakdown assistance ! I can get a full year for that on the UK. Basically the car you have paid for breaks down and you have to pay. A joke. Walked away. Went to SIXT cheaper and all included. Rang customer services and emailed a complaint. We were correct being ripped off our rate included breakdown service. AVOID
Poor standard of vehicle.Kia Rio, 102km, extremely worn and noisy suspension, headlights were excessively hazy, constant airbag/seat belt fault illuminating. I would not have expected Europcar to hire out such a shabby vehicle. Would definitely not pass a UK MOT.
Hello,The best car rental experience so far. Liza at the airport pick up desk was super friendly, spent her time to explain everything to us and could answer to every questions we had. Previously with different companies we had struggles and never really received a good customer service. Not only Liza was lovely, but the gentlemen at the car park as well. Thank you both, and we will definitely book again with.
We had hired a car at Larnaca airport, we were given the option of an upgrade, which we took had a lovely mercedes A class which was a delight to drive. Barbara on the desk was so helpful and polite, and so where the staff when we dropped the car back. Wouldn't hesitate to use them again.
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