Review Time
Consistently meets my expectations from an online store. I quickly found the part I needed, thanks to the user-friendly website. The ordering process was seamless. The delivery took a bit longer than I'm accustomed to, but it wasn't an urgent item for me. However, I considered this when rating and decided on 4 stars instead of 5.
They state on their site that ordering before 23:00 guarantees next-day delivery. I ordered on Monday before the cut-off, and now it's Wednesday with a notification that my order has been sent to the courier. It appears I may not receive it until Thursday or Friday, and they charge €16.00 for delivery, which feels excessive.
They advertise on their site that if you order before 23:00, you'll receive it the next day. I ordered on Monday before that time, and now it's Wednesday with a message stating my order has been sent to the courier. It looks like it might arrive on Thursday or Friday at best. Additionally, charging €16.00 for delivery feels like a rip-off.
I purchased a new bike from this website for €1,600, and it arrived assembled. On my first ride, I noticed the front brake disc was making a terrible noise because it was bent, likely damaged during delivery. I opened a warranty claim, but after 10 days without a response, my case was rejected. The reasons they provided made no sense as the bike was new. This company has the worst customer service I've ever encountered, and after just a week of use, the pedal assist stopped working, making the bike difficult to use. I'm still waiting for their promised 5 business days to respond to queries, which feels excessive. I do not recommend buying from them.
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