Review Time
Theresa is so personable and makes you feel so at ease. She is knowledgeable, realistic, and just overall made me feel so supported at the beginning part of this journey, and my baby isn’t even here yet so I can only imagine what it will be like as we start the actual feeding journey.
As a new mother I felt seen, heard, respected and guided by another mother's wisdom , yet a woman who had great expertise and experience in this work over decades. I felt reassured and comforted that change will happen over time (exclusively breastfeeding and co-sleeping) and that my baby is resilient and capable of going through change with loving guidance from me and my husband.
If this was for my consultant (Karen) and the customer support alone, I would give this 5 stars and more. I just finished my experience with Nest at 14 months and it was great! Karen went above and beyond to provide objective evidence-based support and consistency throughout a what can be mentally weighing experience. The customer support (i.e. appointment management) was also extremely responsive and empathetic, letting me cancel last-minute when I was feeling extremely unwell.Only disclaimer I would mention is that, in the beginning of my experience before I saw Karen consistently, I was shuffled between consultants, one of whom was using very guilt-invoking and somewhat accusatory language at a time when I was very emotionally vulnerable.
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