Review Time
I ordered a starter kit which included 4 items and I received incorrectly an eye pallet. I have emailed customer service several times and all I get back is the same response “we have checked with our distributor and you received what you ordered an eye pallet” this is despite me sending them a copy of my order confirmation which clearly states I ordered a starter kit. I have also requested a return and full refund against their 180 full money back guarantee and no comprehensive response yet. Wish I had read reviews before I placed an order. Buyer beware do not make my mistake, spend your money elsewhere!
I wish I had seen all the reviews before ordering. When my shipment arrived, it was nothing like what I had ordered. It was a cheap imitation, plus most of my order was missing. Customer service was nice in the beginning, but later claimed I had received what I ordered (even though I had sent them pictures of the confirmation of what I ordered versus what I received). DO NOT ORDER FROM THEM!! You will be very disappointed. Wish there was a zero rating because that is what they deserve.
Did not receive the products ordered. Small package arrived not the Laura gellar collection ordered inferior product wrong colors missing foundation and brushes that were supposed to be included. Customer service number no help. Goes to VM that is full.
I ordered Laura Geller makeup and brush. I had ordered from them before and was happy. I clicked on a link from a social media app (probably Instagram) to take advantage of a great offer on Laura Geller products. After several weeks, I received a broken brush, and the makeup streaked all over my face. I scrubbed it off and threw the whole $42 investment in the trash. STAY AWAY!
Wish I had seen these other reviews sooner.I order foundation two brushes and the Lara Geller palette ( eyeshadow/ blush)Only the palette came and it is ( Multifunctional) not Laura Geller.No sign of the other 3 items .Sending them an email tonight ,but reading the other reviews ,I’m not too hopeful.Let’s see if they respond . Wish I had known more .I wouldn’t have ordered .I don’t think I can recommend .
My order received was not what I ordered, it wasn't the Laura Geller kit but a generic one. As well, it was missing the double ended brush as well as the compact with the kabuchi brush. No one is answering my emails for assistance. DON'T purchase from here , service is terrible .
I ordered a foundation palette with brushes for £32 it arrived with no brushes and very poor quality foundation/ makeup... I emailed them with proof of what i'd ordered, they said their orders go through rigorous testing and i didnt order what i said i had!!!? these emails arent personal and it can take days for some response.Im waiting for another email hopefully as i resent my proof of order email today but it is the 3rd one ive sent .
Have emailed and sent photos of items received which was not my complete order. Despite sending emails weekly i have still not received a response or my items. Fake items not Laura Geller. Do not use this company they will rip you off with countetfeit items and not even the full items you pay for.
Not even one star. Utterly appalling g service. Only part of the order sent, endless of the same emails saying ‘their orders have testing’ ‘be patient’ ‘ we will refund you 35%’ er why? An arbitrary figure. How to get some resolution is a mystery. WATNING to anyone, don’t buy anything from this scam outfit.
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