Review Time
Ordered a ring on Aug 21 2025 and still have not received it and have not gotten any updates the last one I received was it departed their shipping Partner facility in NY on Aug 29th I have made multiple attempts to reach them and they have not responded to any.
I bought an engagement ring from this company 9 months ago, and it’s already showing major damage from normal wear. For something meant to last a lifetime, that’s completely unacceptable.We’ve been in contact with their customer service team — which takes forever to respond — and after all the back-and-forth, their final answer was that “the only effective way to restore the ring’s integrity is to completely rebuild the setting and prongs.” After just nine months. That says everything you need to know about the quality.Worse, they expect us to pay for the repair. Charging a customer to fix your own product failure is unacceptable.My wife works in marketing, so we understand how much effort they put into influencer campaigns. But no amount of marketing can make up for poor craftsmanship and slow, unhelpful support.This ring was supposed to last a lifetime. I regret buying from this company and would not recommend them to anyone for anything more than costume jewelry
The products are beautiful ONCE you receive them!Customer communication and follow up is lacking unfortunately. I have purchased 3 pieces Since July 2, 2025. First 2 were stuck in a shipping hold via their shipper, no movement for 7 days. One I had paid expedited shipping for, only to find out it was being shipped from China and I had to pay a duty on it to be released. Still waiting for the 3rd and final piece that was shipped July 22nd and status remains the same with the shipper as of 7/30/2025. Pending receipt from merchant. SMH.
I ordered a ring for my wife for our first anniversary. The day it was due to be delivered I received an email saying it was at my house. Unfortunately it was not at my hose. I contacted USPS and filed a lost package claim. I also raeched out to MSBLUE. They responded shortly after that they would do everything on their end to help find it. The package showed up the next day. What I took away from this experience was how quickly MSBLUE responded and their concern about my one order. They were FIRST CLASS the entire time. From email updates until the order was received. Can not recommend them enough.
Great ring solid and beautiful!! Used it to propose and she loved it!!! Everyone thinks it was way more expensive than it really was ! Few minor inconveniences out of MS BLUES control but they made it right and always responded as quickly as possible!! Great customer service and friendly staff!
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Diamonds with A Promise
Celebrating life's milestones with timeless craftsmanship, meaningful connections, and lasting impact.
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