Review Time
I really wanted to give this service a chance, but the logistics have been a nightmare. I placed my order in mid-November and had to reach out after a long wait, only to learn my order was 'lost.' I reordered, but now I've been informed that the replacement order is delayed again. The lack of communication and constant delays are incredibly frustrating. I'm just hoping my food arrives this year. I ordered lunch, not a vintage wine—it shouldn’t need to age in the warehouse!
I was eager to try this service, but the logistics have been a nightmare. I placed my original order in mid-November and after a long wait without updates, I had to contact them myself, only to find out that my order had essentially been 'lost.' I was advised to reorder, which I did. Now, I've received an email stating that this replacement order is delayed for another week due to internal issues on their side. The lack of proactive communication and ongoing delays are incredibly frustrating. At this point, I'm just hoping the food arrives within this calendar year. I ordered lunch, not a vintage wine—it shouldn't need to age in the warehouse!
The meals are tasty, healthy, and easy to prepare, offering good variety. However, the delivery service is quite inconvenient. There are limited delivery days, and the time window is only communicated on the morning of delivery. I've had deliveries arrive as late as 10 PM, which is not ideal, especially for someone who wakes up early. I subscribed for convenience, but the delivery terms are not helping.
I enjoy the concept and quality of the meals, which are convenient and healthy, though a bit salty. However, I had a frustrating experience with my subscription renewal, which happened automatically without my awareness. The customer service response was generic and did not address my concerns. It's not just about the money; it's about how the brand handles customer interactions. A more personalized response would have made a big difference.
I attempted to cancel my order a week before it was sent, but they refused and charged me anyway. I received no customer service response and had to contact my bank to dispute the charge. This service feels like a scam. They later offered a voucher, but since I left the country, it was useless to me. The entire experience was frustrating.
I wanted to like this service, but my experience was very disappointing. The website was confusing and kept redirecting me before I could finalize my order. It frequently switched to another language, which made it hard to navigate. I ended up ordering 10 meals, only to find out a subscription was set up without my consent. The customer service was unhelpful, and I received messages in a language I don't understand. I also had two meals missing from my order, which led to a frustrating back-and-forth with customer service. Overall, the meals were bland and overpriced, and I felt the website was designed to confuse customers.
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Healthily crafted bowls that elevate your life. Frische Bowls, für Dich gefroren & zu Dir geliefert. Online bestellen und jederzeit mühelos gesund ernähren.
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