Review Time
I am using Extra Miles Vanlines to move from PA to FL and I wanted to leave a fair and honest review of my experience for everyone else that has plans to move in the future. At first, if you have never moved before your going to want to educate yourself between the difference of a moving broker and the movers themselves because there is a difference.If you can't find a moving service and need a company to handle the logistics of finding a mover, then a moving broker might be a great fit for your needs. Realize that moving brokers will make some money on top of the cost of your move, which that is ok, completely understandable.The one constructive criticism that I have is that the moving brokers should do a better job of the initial quoted estimate, but let me explain. Great upfront service to get a quote, go over inventory and get a price. Even after we adjusted our inventory and added more items, the price was still fair, no worries there.On the pickup day, was surprise to see that the movers when they saw the actual inventory, the same one we listed, needed to adjust our price because our furniture was going to take up more space on their truck. So the quote goes from a number what we were prepared and budgeted for to something outrageous based on truck cubic feet, not our original estimate. So that was disappointing to say the least.What could have been a reasonably priced move has become something way outside the scope of what we intended or had budgeted. For me being disabled, I still needed help with the move, so I pretty much had to accept whatever the adjusted move number was to make this move happen or risk our furniture sitting there with no way of getting it moved.Again, I am being very unbiased, I am not upset, just really explaining the whole process so that anyone else that needs to move can understand the process and set the proper expectations.This company has potential if the pricing could be more transparent. If your charging the cubic feet of total weight of the moving load, thats ok, just start the estimate or original conversations setting the appropriate expectations.
This company is a scam operation. They committed to arrive on the 22nd of October and failed to show up citing an “issue with a truck”.They committed again to show up today between 12-4 and called at 3pm saying they’re still 5 hrs away and can’t make it. I asked for a refund for my deposit as we needed to finish the move ourselves and they declined. Apparently they are brokers not real movers. Don’t get scammed like I did.In response to your explanation, your driver DID NOT SHOW. He called the next day admitting he was still hours away. You’re a scam.
Kaitlin Ross is probably one of the best customer service agents I have ever come across. While I did encounter some issues along the way with our move, Kaitlin stuck by my the entire way through the process and saw it through to a great resolution. I really appreciated her professionalism and unwavering follow through.
I wish I could give them a zero! Total scam from the moment they got my deposit. The movers they sent were rude and unprofessional. The moving guy had his feelings hurt because I would not let him walk around the house without being accompanied (to go into my closet).They demanded money before they would take items off the van. After payment they removed some items, left muddy, dirty fingerprints in the walls and left my beds unassembled. Left the pieces all over the room, mattresses on the floor and left without telling us (guess that’s why they demand payment up front) We could not even confirm if all our items came off the van
My experience went great, I was a little nervous due to the other reviews, but I had already scheduled, The move went great, communication was amazing. The movers was on time & very respectful and gentle (as I had a lot of items that are delicate) I want to thank you guys for everything. I was skeptical, but glad I chose this company. Also thanks for working with me and my concerns. Would recommend and use again.
These guys were really great! They showed up right on time. They worked very quickly like a robot super fast, and handled all of my belongings with love and care. The Moving can be very stressful but they made it super easy That why I would definitely use them again.
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We are a moving broker who is committed to doing things differently. Transparency is our North star and we always follow it.
Our relocation consultants are experts in creating personalized moving plans that cater to your specific needs. With highly competitive prices and fast, efficient, and professional moving companies we guarantee a seamless move. Trust us to take care of everything for you. Sit back, relax, and let us handle the hard work.
Our mission is to make your move stress-free and affordable, whether you’re relocating across Town or all the way across the Continental United States. Our expertise includes both local and long-distance moves, and we also offer storage solutions for our clients. You can rely on us to provide dependable and hassle-free moving services.
You deserve a perfect performance when it comes to relocating. With years of experience in making the right moves, we make relocation a breeze. Our team will collaborate with you to select the moving services that best suit your needs.
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