Review Time
Complete disappointment from start to finish. I bought a piece of the checkered flag back in February and paid an excessive delivery fee that seemed unjustified, as there were no notes about it during the purchase. I received no updates until I reached out over a month after the event. My inquiries were ignored until I threatened to dispute the charge due to the missed delivery timeframe. Eventually, I received an apology stating there was a delay of at least 10 days due to material shortages. Then, two weeks later, I got a DHL notice asking for nearly $70 more to get the item—something that was never mentioned during checkout. When I contacted customer service, they provided a link that was not easily accessible at the time of purchase, effectively placing the burden entirely on me. The final straw was the photo of the flag, which was supposed to include the square I paid so much for, but it was nowhere to be found. There’s no evidence that this overpriced square was ever part of any flag or even at that event. This feels like a scam, and they seem to operate without any ethical standards. Since they can’t provide proof, they just add more fine print to shift all responsibility to me.
Everything that could go wrong went wrong. I ordered a piece of the checkered flag in February and paid a hefty delivery fee, which I assumed covered imports or other costs since there were no notes about it during the purchase. I received no updates until I reached out well over a month after the event had ended. My messages were ignored until I threatened to dispute the charge because the delivery time had passed. Eventually, I got a response with an apology, indicating a delay of at least 10 days due to material shortages. Two weeks later, I received a DHL notice asking for an additional $70 to receive the item, which was never mentioned during checkout. When I contacted customer service, they sent a link that was not clear or accessible during the purchase, effectively making it my issue. The final straw was the photo of the flag, which was supposed to include the square I paid a premium for—but it wasn't there at all. There's no evidence that this overpriced square was ever a part of any flag or present at that race. This feels like a scam, and they seem to have no ethical standards. Since they can't provide proof, they just add more fine print to make it all my responsibility.
The delivery and customer service were fine, but I won't be ordering again. I've made three purchases for bodywork in acrylic, and each piece has been plain black. When I inquired about this on my last order, I was told the bodywork is unique and may vary in shape or design, which I understand, but there's no uniqueness in these three items as they are all plain black. I requested that the last order not be all black, but was informed that this is all they had left. Over £700 spent and no uniqueness at all.
This service has been fantastic! The collectible items are unique and just as expected. It's an amazing chance to own a piece of history. The organization is efficient and reliable, responding promptly to inquiries without fail. Highly recommend.
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