Review Time
I ordered aubergine fabric for a specific project. They sent red. I contacted them to try and get a return but they offered a discount if I kept it and ordered the aubergine again. Since then I have not received the aubergine fabric or a refund and now they are ignoring my emails. My event has been and gone and I didn't get the fabric I needed. Id avoid this company at all costs.
Giving it a 1 because I can’t give zero.For the third time I have had them call me telling me a fabric was out of stock, this time it was after the item was showing as dispatched!!! When I sent them a screen shot showing it said despatched the blamed IT!! It says 7-10 days on the website and it was at 10 days it went to dispatched which is only then when I think they bother looking at it. No wonder things are always out of stock.When it came they had sent a 6m length I ordered in a 5m and 1m length which wasn’t any use as I needed 2 x 3m length. They did nothing to try and rectify this. They took ages to refund my out of stock money then made out like they were doing me a favour. And I think only did it after I said I would be going to the credit card company.Terrible comms and terrible service is not worth the fabrics or the prices.
Ordered on 02/01. Finally received fabric on 22/01, after all emails and phone messages being ignored for 3 weeks.Fabric is mostly nice, but arrived scrunched up, in a taped up carrier bag.The Xmas Star batiks and the FQ batik packs were nicely presented. The quilt batting is perfect, and a bargain.For me, receiving and opening up a fabric package, is part of the pleasure of sewing.I would order the batting and the prepacked bundles again, but only f I wasn't in a hurry for it.
I ordered two lots of different fabric bundles and another single purchase fabric after i had trouble waiting for ages on another site , i must say im super impressed with the speedy delivery and the 2 bundles of fabric were fantastic and just what i needed, will definately using this site from now on , thankyou fabricgiant x
I ordered fabric on 1st Jan, I allowed time for them to return to work after Christmas period, I sent 3 emails asking when fabric to be delivered, no response,eventually they come back to me saying fabric was out of stock, and the fabric would not be in for at least a week, that would me fabric would arrive possibly not until 19th Jan, I am going on holiday on the 20th so I cancelled the order, I have sent 3 emails all have been ignored, I received email yesterday saying fabric might be in tomorrow, too late please cancel my order and issue full refund, still being ignored
I've been waiting 3 weeks for my order and its not arrived :-( Its very disappointing as I needed it to make a gift.The website says its dispatched, but I did have a call to say that its out of stock - even though it can still be bought online.Not the best experience - hopefully I can get a refund.
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