Review Time
Had a first painting done which was lovely so started the process for another. It was for a very special occasion so I left well over 2 months to get it produced. We got so far in the process but then nothing. As time ticked on and no one was responding, I tried calling the number on the website which went through to a Care Home advice line! Eventually got a response but was told it wouldn’t be ready in time. No apologies, no explanation, no discount for the painful service. Customer service could’ve rectified this but there was nothing.Such a shame because it could’ve been a great gift but turned out to be a total waste of time and a frustrating nightmare. Must be artist dependant on what experience you get.
Each step of the process went smoothly with no surprises. Appreciated ability to share my thoughts on the project with the artist up front (which were implemented as requested). Shipped when committed with care and excellent packaging. I was very pleased with the end result as was the recipient of this gift.
The artist was great to work with,sending updates for review and editing, until I was satisfied with the colors and representation. The finished portrait looks exactly like my son's beloved Labrador, "Maddux". I presented it as a Christmas present.....total win!
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A truly unique gift idea - 100% hand made in different mediums of your choice: oil, charcoal, pencil, pastel or watercolor.
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