Review Time
The representative was fantastic, and having previously visited the store, I had a clear idea of what I wanted. She was very personable and pleasant. I initially wanted a chaise couch, but the two-month wait was too long for me. The representative showed me other options, and I ended up purchasing a different couch with a much shorter four-day wait for delivery. She went above and beyond when I wasn't satisfied with the available colors, suggesting slipcovers and even sharing the website she used. I also needed tables, and she helped me find the perfect fit for my small space. I’m looking forward to my new couch and will share a review once it arrives.
The representative was fantastic, and since I had previously visited the store, I knew what I wanted. She was very personable and pleasant. I initially wanted a chaise couch, but the two-month wait was too long for me. The representative showed me other options, and I ended up purchasing a different couch with a much shorter four-day wait for delivery. She went above and beyond when I wasn't satisfied with the available colors, suggesting slipcovers and even sharing the website she used. I also needed tables, and she helped me find the perfect fit for my small space. I’m looking forward to my new couch and will share a review once it arrives.
The sales representative was decent, but there was an issue and she focused more on another customer than on me, leading me to withdraw from the sale. A woman wrongfully accused my dog of biting her child, which was absurd. I left the store, and the sales representative kept expressing sympathy, but my friend clarified that the child was simply scared. To make matters worse, the manager provided my phone number to this woman, violating my privacy. It’s shocking that they don’t train their staff on customer confidentiality. Now, my dog is quarantined, and I plan to pursue a lawsuit for the privacy breach.
The patience and expertise of the salesperson were key factors in our decision-making. The quality of the mattress and box spring, along with the price and 12 months of interest-free financing, were significant aspects of the purchase.
I scheduled a delivery for 10:00 AM and waited at home all day, only to have them cancel at 3:00 PM without any notice. I took the day off work for this, and it was a complete waste of time. When I contacted customer service, the representatives and managers were unprofessional and unhelpful. They only kept repeating that they 'understand' but did nothing to resolve the issue. It felt like no one wanted to take accountability. Furthermore, the furniture quality is subpar for the price paid. Based on this experience, I will not shop here again and cannot recommend them to others.
If you have a deadline or value your sanity, avoid this store. We placed our order on August 5th, clearly stating our timeline due to upcoming events. Now, four months later, we have missed all those milestones without our furniture. The sales representative misled us about the bed set needing a box spring, which we had to buy separately. Delivery was chaos, with many items arriving late or incomplete. After waiting months, we were told to wait even longer for screws to assemble our dining table. This has been the worst consumer experience I've ever had. If you're moving, seek alternatives. This store has ruined our experience.
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At Bob’s Discount Furniture, we are committed to providing high-quality living room, dining room, bedroom and home office furniture that is stylish, comfortable and affordable. With locations in over 20 U.S. states, my mission is to ensure every customer has a wonderful shopping experience. Since 1991, we have been dedicated to providing unmatched value and customer care every day – that’s the Bob’s way! We recommend all Bob’s Discount Furniture customers leave a customer review as we use the feedback to improve our business.See more
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