Name: fansedge.com
Telephone: 000000000
Rating: 1.7

Grayson Kelly Guest

Replaced damaged product quickly

I ordered a product and it came to me damaged when I opened to package. I found a phone number online. From there I got put in touch with Tyler who asked me to send him photos of the damage. The next day I get an email that my replacement is on its way. Fingers crossed this one isn’t damage but as for now, customer service and communication was perfect to replace the damaged product.

Date of experience: Mar 31, 2021

Dennis Foster Guest

4 years ago

Bought from you twice

Bought from you twice. The first time took 93 days to get here. Theh did return my money after 42 days. Its sad because some one from the carrier stole my jersey and replaced it with a tee shirt wasnt even yhe tesm i ordered. Gave them the benifit of doubt ordered again same thing 24 days no package.

Date of experience: Mar 30, 2021

Mina R. Guest

4 years ago

Lied about shipping

Lied about shipping. Typically online retailer. No one to deal with pissed off customers. Just the normal preprogrammed BS response to all inquiries. ENOUGH WITH THIS GARBAGE! Time to GO BACK to Retail store fronts where merch can be bought on SITE when NEEDED/WANTED.

Date of experience: Mar 26, 2021

Molly Guest

4 years ago

DO NOT ORDER FROM HERE!!

DO NOT ORDER FROM HERE!!! There are better places that take care of their customers. My order didn’t fit so I needed to return it- they charged me $10 for a label and didn’t return the 16.99 shipping fee. I supposedly got “60%” off. Not true after they get you for shipping. They returned my label fee as a “curtesy.” There are so many better places to get fan gear that won’t take you for your money. Cheap t shirts with cheap designs. They are awful quality and clearly worry about making profit since they can’t refund you full amount.

Date of experience: Mar 21, 2021

Bettina Morgan Guest

4 years ago

rubbish company -- mandatory "handling…

rubbish company -- mandatory "handling fee" AVOID AT ALL COSTS -- so-called customer service reps HATE customers

Date of experience: Mar 10, 2021

Sykorax_48 Guest

5 years ago

Kaitlin... Excellent Customer Service

Kaitlin provided me with excellent customer service! Sorted my problem out very quickly and was very understanding of the situation. Couldn’t have asked for any better service, treated me with friendliness and respect. Best customer service I remember having from anywhere!

Date of experience: Mar 08, 2021

Jasper Anderson Guest

5 years ago

Tyler was extremely timely and helpful

Tyler was extremely timely and helpful. Could not have asked for better service. Thank you!

Date of experience: Mar 07, 2021

Belzesans6268 Guest

5 years ago

Very happy

I ordered before checking Trustpilot and once I saw the reviews I was a little nervous. However, my top came in good time from the US to the UK and the companies communication was brilliant throughout. I’m really pleased with the top and the price was very competitive. I’d certainly use Fans Edge again.

Date of experience: Mar 07, 2021

Douglas Sanders Guest

5 years ago

I was charged for 2 hoodies

I was charged for 2 hoodies. Only wanted one now I can't get in touch with you or get my money back. I'll never use you again and I'll warn everyone I know how awful you are.