Review Time
I am thoroughly dissatisfied with my experience. I ordered a zip-up for my father-in-law, but soon after, my husband informed me that he had already placed the same order as a Christmas gift. I tried to cancel the order through customer support, but the representative informed me that it was too late to do so because the order had already been sent to the warehouse. This is a $92 charge, and I was told I would have to wait for the item to arrive and then return it, which could take up to two weeks. It feels like the company is just trying to hold onto funds for as long as possible. I find it perplexing that they would process two orders knowing they would be returned, incurring extra costs for return labels. I will not be making any future purchases from them and regret not checking the reviews beforehand, as 77% of them are one-star.
If it were possible to give negative stars, I would. I ordered a zip-up for a family member, only to find out later that it had already been purchased. When I contacted the support team to cancel, I was informed it was too late since the order was already sent to the warehouse. This is a $92 charge. They advised me to wait for delivery and then return it, which could take up to two weeks. It feels like they want to hold onto the money for as long as possible. I can't understand why a company would make customers deal with two orders that they know will be returned, incurring extra costs for return shipping. I regret not checking reviews beforehand; 77% of them are one star.
I paid for expedited shipping, but the order was sent to the wrong location. I received no updates for three days, even after contacting the shipping company, which informed me that they don't even offer expedited shipping services. I reached out to the support team for a refund four business days later, as the package is still lost. Their response was generic, offering a mystery refund when the package is eventually returned to the warehouse. This site seems to rely on the cheapest third-party shipping options available.
I've clicked the unsubscribe link three times and provided my information, but it hasn't worked. I've also contacted their chat support twice, yet I continue to receive multiple marketing emails daily. This disregard for my request is incredibly frustrating. I'm bombarded with four to five marketing emails every day. Please stop sending them.
I ordered two shirts and a hat but received the shirts separately. I later found out the hat was shipped with a company I had never heard of, and its status is now marked as delayed. I had planned to wear the outfit to a game, but now I can't. I will not be ordering from this service again.
I ordered a hoodie that did not fit. When I attempted to return it, customer service informed me it was a final sale and not returnable. I asked them to verify this on their website, but they refused and offered no refund. I've reported them to my credit card company and documented the item. Be cautious; clearance items seem to mean final sale to them, and many customers have reported similar issues with sizing.
I ordered a hat that was marked as shipped, but it never actually shipped. I opted for an e-gift refund and have yet to receive it. Additionally, I ordered a jersey that is delayed. Customer service keeps pushing the delivery date further back. They use a shipping company known for its issues. I would not recommend this service.
I received a flawed jersey and reordered on December 14, with a promise of delivery within 3-7 business days. By December 19, I received an email urging me to order by that day for Christmas delivery. Now, on December 22, my order still hasn't shipped, and tracking indicates a delivery date of January 13. When I called, I was told it was a custom item and takes longer, despite being promised Christmas delivery. Their customer service offered to waive shipping and create a ticket, but that doesn't help me now. This was supposed to be my son's main gift, and I feel let down. I would not have ordered had they been honest about the timeline. They clearly lied about delivery promises. I won't order from them again.
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